Shelf Blog

Best practices, trends, and news surrounding knowing management, AI and customer service innovation.

How AI Empowers Your Chatbots

How AI Empowers Your Chatbots

Chatbots are quickly becoming an essential part of delivering customer service. According to a study by IT experts Spiceworks, up to 40% of businesses with 500 or more employees will have active...

Shelf Product Update – All-new Insights Platform

Shelf Product Update – All-new Insights Platform

This product update covers a significant new product feature that takes the Shelf Analytics functionality to a whole new level. But before diving into the new Shelf Insights Platform, there are a...

Shelf Product Update – Revamped Tag Library

Shelf Product Update – Revamped Tag Library

Our first product update for 2019 includes improvements to finding content, easier access to meta information for individual pieces of content on the Gem Page as well as a brand-new tag library....

Qualities of an Incredible File Search Engine

Qualities of an Incredible File Search Engine

We know that your company’s search can’t work just like Google. To counterbalance its inability to crawl the web and learn from the 100s of criteria generated by 3.5 billion people, you need a...