Shelf Blog

Best practices, trends, and news surrounding knowing management, AI and customer service innovation.

Shelf Raises $52.5M to Accelerate Answer Automation

Shelf Raises $52.5M to Accelerate Answer Automation

STAMFORD, Conn., August 23, 2021--Shelf.io, the world’s leading AI-driven answer automation company, today announced a Series B round of $52.5 million led by Tiger Global and Insight Partners, with...

Contact center statistics you need to succeed in 2021

Contact center statistics you need to succeed in 2021

Customer service orgs are under pressure. High volumes, distributed teams, yet same expectations for efficiency. As a natural response, digital transformations are accelerating across the industry,...

5 Innovative Customer Service Ideas for Managers

5 Innovative Customer Service Ideas for Managers

Still getting used to leading a modern customer service team, a largely distributed workforce, adjusting to the ‘new normal’? Chances are your customer service team is too; most agents can’t just...