Shelf Blog

Best practices, trends, and news surrounding knowing management, AI and customer service innovation.

4 Game Changing Contact Center Innovations for 2021

4 Game Changing Contact Center Innovations for 2021

This blog post was originally published on Genesys blog. As contact centers adjust to the new normal of remote work, they’re struggling with efficiency more than ever. With 89% of consumers ready to...

Key Takeaways from Customer Complaints on Twitter

Key Takeaways from Customer Complaints on Twitter

Customers hate waiting on hold, end of story. We all know that, it is the #1 complaint of all customers since the beginning of call centers’ existence. However, when a customer calls in with an...

Shelf Awarded 2019 Best New Product by BIG Awards

Shelf Awarded 2019 Best New Product by BIG Awards

Stamford, CT, Nov. 14th 2019 - Shelf, the leading AI-enabled knowledge management platform on the market, received the Business Intelligence Group “Best New Product of the Year” BIG Award in the...