Shelf Blog

Best practices, trends, and news surrounding knowing management, AI and customer service innovation.

Key Takeaways from Customer Complaints on Twitter

Key Takeaways from Customer Complaints on Twitter

Customers hate waiting on hold, end of story. We all know that, it is the #1 complaint of all customers since the beginning of call centers’ existence. However, when a customer calls in with an...

Shelf Awarded 2019 Best New Product by BIG Awards

Shelf Awarded 2019 Best New Product by BIG Awards

Stamford, CT, Nov. 14th 2019 - Shelf, the leading AI-enabled knowledge management platform on the market, received the Business Intelligence Group “Best New Product of the Year” BIG Award in the...

How Knowledge Management Makes Chatbots Better

How Knowledge Management Makes Chatbots Better

According to a recent study, 40% of millennials claim to use chatbots on a daily basis. This astounding number highlights the importance of AI technology in the commercial world. However, chatbots...

How AI Empowers Your Chatbots

How AI Empowers Your Chatbots

Chatbots are quickly becoming an essential part of delivering customer service. According to a study by IT experts Spiceworks, up to 40% of businesses with 500 or more employees will have active...