Biggest Contact Center Challenges and Priorities for 2019

by | Agents and Call Centers

Biggest Challenges for Contact Centers in 2019 - Shelf

The new year is a great time to set goals for the upcoming year. But what is the most important thing to work on, especially when it comes to managing a contact center? While some issues are constant, each year brings with it a new set of priorities to consider, and the biggest contact center challenges and priorities for 2019 are no different.

There are so many different priorities for contact center managers to focus on at any given point in time that it can be difficult to know where to start or spend your energy and effort. It’s especially important to know what areas will provide the most benefit to your contact center as you create your plan for 2019.

Based on a study by the Contact Center Pipeline, we put together a few highlights of the challenges and priorities your fellow contact centers are working on during 2019.

Biggest Contact Center Challenges and Priorities for 2019 | Shelf

To learn more about how Shelf can help you to meet your 2019 goals, request a demo.

Related Posts:
Biggest Contact Center Challenges and Priorities for 2019: image 1

Read more from Shelf

April 25, 2024Generative AI
Biggest Contact Center Challenges and Priorities for 2019: image 2 Fix RAG Content at the Source to Avoid Compromised AI Results
While Retrieval-Augmented Generation (RAG) significantly enhances the capabilities of large language models (LLMs) by pulling from vast sources of external data, they are not immune to the pitfalls of inaccurate or outdated information. In fact, according to recent industry analyses, one of the...

By Vish Khanna

April 25, 2024News/Events
AI Weekly Newsletter - Midjourney Depiction of Mona Lisa sitting with Lama Llama 3 Unveiled, Most Business Leaders Unprepared for GenAI Security, Mona Lisa Rapping …
The AI Weekly Breakthrough | Issue 7 | April 23, 2024 Welcome to The AI Weekly Breakthrough, a roundup of the news, technologies, and companies changing the way we work and live Mona Lisa Rapping: Microsoft’s VASA-1 Animates Art Researchers at Microsoft have developed VASA-1, an AI that...

By Oksana Zdrok

April 24, 2024Generative AI
Biggest Contact Center Challenges and Priorities for 2019: image 3 Generative AI in Healthcare: A Balance between Benefits and Ethics
It’s estimated that $1 trillion in healthcare spending is wasted each year in the U.S. By automating routine tasks and making more use of clinical data, GenAI is a new opportunity to optimize healthcare expenditures and unlock part of the money lost to inefficiencies. It could organize...

By Vish Khanna

Biggest Contact Center Challenges and Priorities for 2019: image 4
51 Tried and Tested Generative AI Prompts for Customer Service Agents Agents at all levels can apply these Generative AI prompts right now to enhance efficiency and customer satisfaction.