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The latest from the world of Shelf
AI Projects Won’t Deliver Results Until You Fix Your Data
This post was created by Shelf with Insider Studios. We've all heard the explanations for why AI projects fail: the models aren't advanced enough, they don't remember past interactions, they...
The GenAI Context Problem and What Enterprises are Doing to Fix it
Sponsored content in partnership with The Wall Street Journal. Despite all the hype and billions in generative AI spending, many initiatives stall and budgets get burned without results, leaving...
Why 95% of Contact Center AI Projects Fail (And the Governance Blueprint That Saves Them)
Key Takeaways An MIT report reveals 95% of AI pilots fail. Contact centers are rushing AI deployments without the governance layer needed for success. We are seeing poor data preparation and...