The Modern Knowledge Management Platform
We live in an on-demand world where a few minutes delay can be the difference between failure and success. Shelf helps modern businesses thrive with on-demand answers to the questions that block customer and employee success.
Deliver Answers,
Not Articles
Decision Trees
Standard Responses
Embedded Search
Why Shelf?
Shelf Answers On-Demand
Fast
Answers
Up-to-Date
Artificial Intelligence
Insights
Integrated
Success
Old School Knowledge Base
Slow
Articles
Out-of-Date
Manual Guesswork
Reports
Siloed
Failure
Buyer’s Guide for Smarter Knowledge Management
Get your quick guide to ensuring your knowledge management initiative is a success.
Get Ahead of Constant Change
How It Works
Ratings and Comments
Feedback Manager
Content Workflow Automation
Announcement Tracking
Identify Gaps Between Questions and Answers
Health Scores
Engagement
Auto Tagging
“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”
Right Place
Right Time
Right Answer
Launch in Weeks
Partner Forever
Shelf earned top honors for usability from Gartner Digital Markets, and was recognized for Best Support, Easiest Setup, and Highest User Adoption by G2 for three consecutive quarters.
Our customer success team ensures your customers and agents get a seamless user experience, while maximizing your business ROI.
Rollout in weeks, not months
Guaranteed user adoption
Personalized training and support
Immediate ROI
Your Knowledge is Secure in Shelf
Consistently Rated #1 for Knowledge Management
“Shelf reduced average search time from 4 minutes to less than 30 seconds.”
“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”
“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”
“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”
“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”
“99.999% of the time, when I look for something in Shelf — I find it instantly. If I can’t find it – it’s just not there yet.”
“Shelf saved our content team hundreds of hours a month.”
“One thing I appreciate about Shelf overall is customer service. Our account manager is very responsive and attentive to our needs, questions, and any concerns we may have for our company’s usage of Shelf. An excellent product is one thing, but customer service to make sure your customer(s) is/are happy is a benchmark of better customer satisfaction. Thanks Shelf for a great product and great customer attention.”
“It is easy to teach for new team members in our company to utilize and as an admin, it is more helpful to have a click-and-point admin control to make swift changes so our team operates efficiently with the most up-to-date information and information flow.”
“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”
“No more searching on shared drives, or trying to figure out where someone may have filed something that contains multiple flavor, channel, food types. Just file, tag and go. It’s our internal company Google.”
“I’ve used Shelf for over 3 years now, and was blown away at the level of personalized assistance for helping me to set up a virtual company “library,” as well as provide me with tips, tricks, and ideas for leveraging the software to achieve multiple knowledge sharing goals.”
“I’ve worked with Shelf for 3 years now, and they are constantly upgrading the software capabilities to increase ease of use, and enhance our ability to use the platform in many innovative ways to both share and find information quickly internally, as well as house best practice materials that we can share directly with customers.”
“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”