The #1 Knowledge Management Platform for Automating Answers
MerlinAI powers businesses and contact centers with a KM solution that makes finding and managing your company knowledge easier than ever.
The Leader in Knowledge Management
It’s not just about storing knowledge.
It’s about automating the work.
Remote employees are maxed out, and the standard knowledge base is making things harder. Shelf’s MerlinAI handles all the excess work associated with finding answers and keeping content updated.
Knowledge Tech Maturity
Knowledge Base
Simple place to store wiki articles
Knowledge Management
Manage content with basic reporting
Integrated Knowledge
Access knowledge in key platforms
AI-Powered Search
Pinpoint search with natural language processing
Answer Automation
Surface answers and automate knowledge work completely
Here’s Why We Call it Answer Automation
Find + Suggest
Skip the Search Process Completely
MerlinAI eliminates all the unnecessary steps employees take to find information, instantly locating exact keywords, recommending additional resources, and surfacing answers in the tools they use most.
Decision Trees
Built-in guidance for executing step-by-step procedures.
Canned Responses
Surface one-click answers from your FAQs
Embedded Pinpoint Search
Search your entire library from the Shelf widget
Ready to Learn More?
Manage
Automate the Work That’s Wasting Valuable Time
Shelf streamlines all your most critical content management tasks, enabling admins to control the complete lifecycle of content all in one easy-to-use location.
With Shelf, admins save hundreds of hours per year by eliminating repetitive processes and endless emails when managing content.
How It Works
Ratings and Comments
Empower users to let you know what’s not working, and how it can be improved.
Feedback Manager
Address user feedback and create tasks to implement changes from a centralized dashboard.
Publication Workflow
Track and manage content drafts, reviews, approvals and publishing; keep stakeholders engaged.
Tracked Announcements
Analyze + Optimize
Improve Knowledge Without Additional Manpower
MerlinAI handles quality control across all your content, so admins can dig right into results rather than spend time gathering intel.
By tracking abandonment, analyzing utilization, and recommending improvements, MerlinAI helps admins create an intelligent feedback loop that keeps everything accurate and compliant.
Content Health Scoring
Auto Tagging
Automatically tag and categorize content based on your existing information architecture.
User Engagement
Combine usage stats with team metrics for a clearer view of operational performance
Analyze + Optimize
Improve Knowledge Without Additional Manpower
MerlinAI handles quality control across all your content, so admins can dig right into results rather than spend time gathering intel.
By tracking abandonment, analyzing utilization, and recommending improvements, MerlinAI helps admins create an intelligent feedback loop that keeps everything accurate and compliant.
Content Health Scoring
Auto Tagging
Automatically tag and categorize content based on your existing information architecture.
User Engagement
Combine usage stats with team metrics for a clearer view of operational performance
“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”
INTEGRATE
One Source for All Your Knowledge, Accessed Anywhere
Shelf is the only KM solution with the extensibility and reliability necessary to centralize knowledge silos forever.
Embed Shelf’s functionality directly in your team’s most-widely used applications and contact center systems to make knowledge ubiquitous.
Award-Winning Implementation and Support
Launch in Weeks. Partner Forever.
Shelf is so easy to use it’s been awarded top honors for overall usability by Gartner Digital Markets, and recognized for Best Support, Easiest Setup, and Highest User Adoption by G2 for three consecutive quarters.
Our customer success team acts as your trusted colleagues, ensuring a seamless end-user experience while maximizing your investment.
Setup and rollout in weeks, not months
Guaranteed user adoption
Personalized training and ongoing support
Immediate ROI and dedicated longterm success
Your Knowledge is Secure in Shelf
Consistently Rated #1 for Knowledge Management
Awarded for overall usability, high user adoption and best support for three consecutive quarters, and #1 for knowledge management on Gartner Digital Markets
“Shelf reduced average search time from 4 minutes to less than 30 seconds.”
“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”
“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”
“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”
“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”
“99.999% of the time, when I look for something in Shelf — I find it instantly. If I can’t find it – it’s just not there yet.”
“Shelf saved our content team hundreds of hours a month.”
“One thing I appreciate about Shelf overall is customer service. Our account manager is very responsive and attentive to our needs, questions, and any concerns we may have for our company’s usage of Shelf. An excellent product is one thing, but customer service to make sure your customer(s) is/are happy is a benchmark of better customer satisfaction. Thanks Shelf for a great product and great customer attention.”
“It is easy to teach for new team members in our company to utilize and as an admin, it is more helpful to have a click-and-point admin control to make swift changes so our team operates efficiently with the most up-to-date information and information flow.”
“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”
“No more searching on shared drives, or trying to figure out where someone may have filed something that contains multiple flavor, channel, food types. Just file, tag and go. It’s our internal company Google.”
“I’ve used Shelf for over 3 years now, and was blown away at the level of personalized assistance for helping me to set up a virtual company “library,” as well as provide me with tips, tricks, and ideas for leveraging the software to achieve multiple knowledge sharing goals.”
“I’ve worked with Shelf for 3 years now, and they are constantly upgrading the software capabilities to increase ease of use, and enhance our ability to use the platform in many innovative ways to both share and find information quickly internally, as well as house best practice materials that we can share directly with customers.”
“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”
Ready to get started?