The Modern Knowledge Management Platform

We live in an on-demand world where a few minutes delay can be the difference between failure and success. Shelf helps modern businesses thrive with on-demand answers to the questions that block customer and employee success.

The Leader in Knowledge Management
Answers On-demand

Deliver Answers,
Not Articles

Shelf MerlinAI listens for questions and instantly suggests the best answers in search, chat, IVR, and forms.  Results appear as helpful snippets that let you dig deeper on-demand, not long articles that waste precious time.

Decision Trees

Offer simple step-by-step procedures
v

Standard Responses

Serve exact answers from your FAQs
U

Embedded Search

Search your entire library from the Shelf widget

Why Shelf?

Shelf Answers On-Demand

Fast

Answers

Up-to-Date

Artificial Intelligence

Insights

Integrated

Success

Old School Knowledge Base

Slow

Articles

Out-of-Date

Manual Guesswork

Reports

Siloed

Failure

Buyer’s Guide for Smarter Knowledge Management

Get your quick guide to ensuring your knowledge management initiative is a success.

Knowledge Lifecycle Automation

Get Ahead of Constant Change

Prioritize improvements and incorporate content suggestions with ease to keep answers fresh and accurate. Automate content creation, review, and approval, then publish from a single source to every channel.     

How It Works

Ratings and Comments

Get feedback on answer quality and potential improvements.

Feedback Manager

Review feedback and manage updates from a central dashboard.

Content Workflow Automation

Manage cross-functional processes for draft, review, approval, and publication.

Announcement Tracking

Push update notifications to users and confirm receipt.
Answer Insights

Identify Gaps Between Questions and Answers

See how well your content meets customer needs with out-of-the-box analytics created by Shelf Merlin AI. Spend less time compiling reports and more time publishing awesome content to answer customer questions better and faster.

Health Scores

Analyze content ratings and usage to prioritize improvements

Engagement

See who is viewing what to understand where answers are needed

Auto Tagging

Categorize content automatically based on your design
 

“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”

Miquel Gomez

Head of Training, Glovo

Shelf Integrations

Right Place
Right Time
Right Answer

Deliver the right answers everywhere by eliminating knowledge silos. Save time and money with simpler infrastructure.

Launch in Weeks
Partner Forever

Shelf earned top honors for usability from Gartner Digital Markets, and was recognized for Best Support, Easiest Setup, and Highest User Adoption by G2 for three consecutive quarters.

Our customer success team ensures your customers and agents get a seamless user experience, while maximizing your business ROI.

R
Rollout in weeks, not months
R
Guaranteed user adoption
R
Personalized training and support
R
Immediate ROI

Your Knowledge is Secure in Shelf

Consistently Rated #1 for Knowledge Management

Awarded for overall usability, high user adoption and best support for three consecutive quarters, and #1 for knowledge management on Gartner Digital Markets

“Shelf reduced average search time from 4 minutes to less than 30 seconds.”

August Brekkhus

VP of Operations, Viking Assistance Group

                                                                                                               

“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”

David Curameng

Project Coordinator, Cambium Assessment

                                                                                                               

“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”

David Curameng

Project Coordinator, Cambium Assessment

                                                                                                               

“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”

David Curameng

Project Coordinator, Cambium Assessment

                                                                                                               

“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”

David Curameng

Project Coordinator, Cambium Assessment

                                                                                                               

“99.999% of the time, when I look for something in Shelf — I find it instantly. If I can’t find it – it’s just not there yet.”

Bryan Smith

Technical Support Manager, Opex

                                                                                                               

“Shelf saved our content team hundreds of hours a month.”

Jason Smith

Content Services Team Lead, Cambium Assessment

                                                                                                               

“One thing I appreciate about Shelf overall is customer service. Our account manager is very responsive and attentive to our needs, questions, and any concerns we may have for our company’s usage of Shelf. An excellent product is one thing, but customer service to make sure your customer(s) is/are happy is a benchmark of better customer satisfaction. Thanks Shelf for a great product and great customer attention.”

David Curameng

Project Coordinator, Cambium Assessment

                                                                                                               

“It is easy to teach for new team members in our company to utilize and as an admin, it is more helpful to have a click-and-point admin control to make swift changes so our team operates efficiently with the most up-to-date information and information flow.”

David Curameng

Project Coordinator, Cambium Assessment

                                                                                                               

“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”

David Curameng

Project Coordinator, Cambium Assessment

                                                                                                               

“No more searching on shared drives, or trying to figure out where someone may have filed something that contains multiple flavor, channel, food types. Just file, tag and go. It’s our internal company Google.”

Loren Cherry

Marketing Manager, Newly Weds Foods

                                                                                                               

“I’ve used Shelf for over 3 years now, and was blown away at the level of personalized assistance for helping me to set up a virtual company “library,” as well as provide me with tips, tricks, and ideas for leveraging the software to achieve multiple knowledge sharing goals.”

Loren Cherry

Marketing Manager, Newly Weds Foods

                                                                                                               

“I’ve worked with Shelf for 3 years now, and they are constantly upgrading the software capabilities to increase ease of use, and enhance our ability to use the platform in many innovative ways to both share and find information quickly internally, as well as house best practice materials that we can share directly with customers.”

Loren Cherry

Marketing Manager, Newly Weds Foods

“I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. ”

David Curameng

Project Coordinator, Cambium Assessment