AI-Powered Knowledge Management Solutions
Shelf’s knowledge management solutions offer organizations a reliable, trusted, and secure way to use AI to scale their knowledge, boost agent performance, and improve customer satisfaction.
“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”
Miquel Gomez — Head of Training, Glovo
Enable Better Answers for Your Agents and AI Investments
Shelf’s suite of AI-driven knowledge management solutions empower contact centers to enable scalable, consistent, and reliable answers. Shelf’s MerlinAI technology transforms an organization’s unstructured and decentralized content into a knowledge infrastructure that enables agents and customers to get better answers everywhere.
80% less time looking for answers
Transform your contact center into an efficiency machine
30% shorter average handle times
Meet your customers’ needs faster than ever
40% fewer support escalations
Free your agents to focus on higher priorities
Knowledge Management Solutions from Shelf
NextGen KMS
NextGen KMS uses artificial intelligence to understand and centralize your organization’s knowledge — providing consistent information to streamline workflows, enhance decision-making, and expedite approvals.
NextGen KMS
NextGen KMS uses artificial intelligence to understand and centralize your organization’s knowledge — providing consistent information to streamline workflows, enhance decision-making, and expedite approvals.
Search Copilot
Elevate agent performance with Search Copilot, your specialized conversational search AI assistant. Say goodbye to outdated keyword searches and hello to conversational, accurate, and instant answers.
Search Copilot
Elevate agent performance with Search Copilot, your specialized conversational search AI assistant. Say goodbye to outdated keyword searches and hello to conversational, accurate, and instant answers.
Content Insights
Get transparency into the accuracy, quality, and completeness of your organization’s content, enabling you to create and maintain accurate, up-to-date, and trusted content on a continuous basis.
Content Insights
Get transparency into the accuracy, quality, and completeness of your organization’s content, enabling you to create and maintain accurate, up-to-date, and trusted content on a continuous basis.
Answer Assist
Answer Assist streamlines your knowledge by centralizing it in one location. It uses AI and customer-driven data to deliver contextually precise answers to agents.
Answer Assist
Answer Assist streamlines your knowledge by centralizing it in one location. It uses AI and customer-driven data to deliver contextually precise answers to agents.
Self Service
Self Service deflects routine inquiries while ensuring customers receive fast and accurate responses. Through smart recommendations and a fully personalized self-service portal, customer interactions are effortless and engaging.
Self Service
Self Service deflects routine inquiries while ensuring customers receive fast and accurate responses. Through smart recommendations and a fully personalized self-service portal, customer interactions are effortless and engaging.
Join the Ranks of Industry Titans who Depend on Shelf
GenAI solutions trusted by some of the biggest brands
Watch a two-minute demo of Shelf now
Ensuring Compliance to Industry Standards
At Shelf, adherence to the highest levels of security and compliance are paramount. Our knowledge management solutions are Soc 2 Type 2 compliant, our servers are hosted at SSAE-16, PCI DSS, or ISO 27001 compliant facilities, and we utilize AES 256 encryption in order to ensure our technology is managed on a reliable platform that is trusted, protected, and secure.
Ready to See Shelf in Action?
