Knowledge Management for the Enterprise
2022-2023 Report by DMG Consulting, LLC.
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What you’ll get: Detailed vendor breakdowns and essential industry insight for your KM initiative.
About this report
The 2022-2023 Knowledge Management for the Enterprise report is an annual survey conducted by DMG Consulting, LLC. This satisfaction study consists of 9 survey questions sent to customers of 5 enterprise KM vendors. Responses include both vendor ratings and open-ended questions regarding the state of knowledge management.
REPORT PREVIEW
“Garbage in, garbage out” remains the biggest challenge for the KM market
“KM solutions are attracting more attention now than at any time in their 40+ years due to their ability to help companies collect, maintain, and share enterprise knowledge.”
“A lot has changed in the past 4 years, and the pace of innovation for AI and automation have been nothing short of phenomenal.”
2022-2023 Knowledge Management for the Enterprise report by DMG Consulting, LLC
REPORT OVERVIEW
The results are in. Explore insight from verified enterprise KM customers
KM trends
Current KM market conditions and consumer expectations
KM challenges
11 common challenges based on KM customer responses
Vendor satisfaction analysis
Analysis from detailed survey data and analysis
Riding the AI wave
Detailed summary on the impact of AI
Industry outlook
Learn why the time is right for KM
Survey findings
Ratings by vendor category and product capabilities
SCORING METHODOLOGY
Vendor satisfaction ratings reported in this analysis were calculated by averaging scores provided by customers for each vendor and category. Survey participants were asked to rate their satisfaction with 9 of their KM solution’s capabilities and 5 of their KM solution’s customer-facing capabilities.
10 vendor categories
Average vendor satisfaction scores by 10 different categories
KM solution ratings
KM solution satisfaction ratings across 9 capabilities
Customer-facing capabilities
Satisfaction ratings from 5 customer-facing KM solution capabilities