Shelf Guide

A Practical KM Best Practices Guide

There is more content, on more platforms, in more locations, than at anytime in the past. Sifting through everything quickly to accurately return useful answers is an extraordinary challenge, and one that has yet to be fully solved—even in 2020.

While knowledge management issues can vary across organizations, the processes and principles improvement will always yield the same result—a hyper-organized and highly searchable knowledge base that transforms agent-assisted service and creates a new opportunity for continuous improvement. 

Explore the key elements and processes of practical knowledge management from Patrick Clapp, a Harvard University information research specialist with over 10 years of corporate KM experience.

Shelf Guide

A Practical KM Best Practices Guide

There is more content, on more platforms, in more locations, than at anytime in the past. Sifting through everything quickly to accurately return useful answers is an extraordinary challenge, and one that has yet to be fully solved—even in 2020.

While knowledge management issues can vary across organizations, the processes and principles improvement will always yield the same result—a hyper-organized and highly searchable knowledge base that transforms agent-assisted service and creates a new opportunity for continuous improvement. 

Explore the key elements and processes of practical knowledge management from Patrick Clapp, a Harvard University information research specialist with over 10 years of corporate KM experience.