Why Shelf? We'll Make the Case
Learn why Shelf is leading in contact center knowledge
The pandemic has increased the demand for knowledge to be more accessible for remote agents, and highlighted a reality that’s now clear:
The siloed approach to contact center knowledge is fundamentally outdated.
Discover a consolidated, integrated approach to knowledge that’s paying off big time for top contact centers around the globe.
What’s inside
In this eBook, The Case for Shelf: A Better Approach to Contact Center Knowledge, we’ll cover:
- The current knowledge landscape and why Shelf is holding a leader position
- Common problems with knowledge silos in the contact center
- How the right knowledge infrastructure leads to contact center efficiency
- Why Shelf’s approach makes it easy to automate how agents provide answers
Your peers are already using GenAI to excel. Don't get left behind!
Instead of agents getting stuck, they now get the exact phrase and context of answers that were previously buried deep inside of large documents.
Our customer satisfaction scores have improved for both voice and written inquiries, because our associates now have the resources they need right in front of them.
Our customers are getting the correct answer on the first call. This is clearly correlated to the documentation being — and staying — in better quality.
