Shelf Blog: Knowledge Management

Knowledge management (KM) is changing dramatically due to its role in supporting artificial intelligence (AI) solutions. It’s never been a better time to attend knowledge management conferences and get a sense of how KM is changing across industries.  Here’s a breakdown of the knowledge management...

Artificial intelligence (AI) is a transformative force that’s reshaping industries, processes, and even the very fabric of how decisions are made. As AI systems become more integral to organizational operations, it is essential that we understand the foundational elements that ensure these systems...

We live in an on-demand world. Customers expect every product delivered to the doorstep, every service ordered online, and any information they seek immediately available at their fingertips. When customers have questions, they expect answers–on demand. As customer expectations have risen, so have...

A knowledge base can be empowered by AI and provide streamlined onboarding, greater security and compliance, and reduced strain on resources.

Knowledge managers might have previously compared their role in an organization to a tail trying to wag the dog, but AI is a sea change. Knowledge engineers are now in the best position to understand how to turn an organization’s knowledge into a tailored solution for the optimization of AI.

The challenges of Salesforce Knowledge pose significant risks for businesses attempting to compete in a space heavily influenced by AI. Usability problems, reporting restrictions, lack of integrations, high costs, and poor use of AI all contribute to a poor productivity and cost-effectiveness.