Shelf Blog: Knowledge Management

As a B2C retailer, busy season is an important time; customers continue doing business if they have a good experience—in fact, 65 percent of a retailer’s profits come from repeat shoppers. Repeat shoppers depend on timely answers; timely answers require great knowledge. Most people would...

If you’re waking up to the topic of knowledge management—you’re not alone. Interest in knowledge management has been on the rise since around 2020. As a result of a pandemic, many employees were forced to adjust to working remotely and had to figure out how to use their company’s knowledge...

Is knowledge management dead? We live in an on-demand society where customers expect accurate answers to their questions more quickly than ever before. If your knowledge management solution produces slow or incorrect answers, you diminish trust among customers and frustrate employees. You may have...

A knowledge management assessment is a simple audit of every knowledge-related component in your organization. This assessment discovers where there are gaps in your processes, team structure, or technology.

Your organization relies on great knowledge…and a competent individual who knows how to properly manage all the people, processes, and technology involved. Provide great knowledge, and employees spend less time searching for what they need—there’s no surprise knowledge is an ROI-positive...

You want to make knowledge valuable—in the hands of those who need it—but you need the right company culture to make knowledge an ROI-positive investment.  Whether it’s a how-to article a customer needs to solve their own problem or tips from your best salesperson before they retire,...