Shelf Blog: Knowledge Management

Need an organized way for your company to capture, distribute, and effectively use knowledge? You need to design, implement, and maintain a knowledge management system. A knowledge management system is how the people, processes, and technology related to knowledge in your organization work...

Need a way to empower your customers and reduce support costs? A basic self service knowledge base is a good place to start. You can find many vendors that offer customer-facing knowledge bases—this is a category of standalone knowledge bases we refer to as ‘external-facing’ What to know before...

If you’ve worked at a small to mid-sized business (or even an established enterprise) in years past, you’ve probably used some form of an intranet to share internal knowledge. Microsoft’s SharePoint became the most well known, and while it was initially designed to help many teams stay on...

Spend time assessing the knowledge management landscape and you’re bound to come across the term ‘internal knowledge base’. Internal knowledge software is often where companies begin to evaluate once they graduate from free tools and can’t manage all the chaos! Startups often start with an...

If you want to improve communication and collaboration within your organization, an internal knowledge base is one of the most basic and common knowledge management tools to start with. The idea is to create a central repository for all your company’s information, to make information easy to...

For your business to be efficient and deliver a top-notch customer experience, you need a comprehensive knowledge management system. A knowledge management framework provides a high-level overview of your entire knowledge management system. It’s the first step in implementing a knowledge...