Shelf Blog: Knowledge Management

Have a ton of organizational knowledge floating around the office these days? No matter your role, it can be difficult to make sense of all the knowledge your company has accumulated over time without a visual aid, without a diagram. Knowledge maps help organizations make sense of this information...

Searching for the be knowledge management tool is like searching for the top vehicle manufacturer—a simple search turns up countless recommendations. You can find a lot of best-this and best-that lists online, but many lists fail to mention the ‘best’ solution listed isn’t the best choice for...

If you’re exploring the knowledge base  software market you have a pretty vast array of choices. Choices that are quite frankly…a bit confusing and in need of explanation. This knowledge base software guide will walk you through the KB software landscape to help you select the right solution for...

If you’re reading this, you’re probably at the point where it’s time to organize all your company knowledge—and there are so many knowledge base vendors claiming to solve all your problems it might seem overwhelming. Not to worry— this post, we’ll cover exactly what you need to know to make the...

As your company scales and grows, you need a solution for storing, organizing, and retrieving information. This post provides a guide for how to create a knowledge base, one of the most common knowledge tools many small businesses and B2B companies use to house essential information in one place....

A knowledge management system is an organized way to store and retrieve knowledge using people, processes, and technology. It is the blueprint, the roadmap, or the structure for a company’s knowledge efforts. Knowledge management systems allow people in organizations to both document and access...

They say that knowledge is power. What’s even more powerful? If you deliver knowledge in a format that people can easily consume. Knowledge base articles may fit the bill for a time, but as you grow your needs may change. You should always look to present knowledge in an easy-to-use, digestible,...

Are you struggling to utilize the data collected by your company? Are you wondering how to improve the knowledge your organization manages and actually possibly reap the benefits of processing all this customer data? You’re not alone. Forbes estimates 95 percent of companies feel the need to...

In the middle of your company’s knowledge management strategy and need to get people organized? Even though people, content, strategy…and, yes, people make up the four pillars of knowledge management, many leaders skip straight to the strategy conversations and save the team structure...

No one wants to discover an outdated knowledge. Maybe you just cringed after digging up that old PDF in your company’s content (with the old company logo) last updated in August 2016. You might be thinking—wow…I sure hope a customer never sees that. Is it time to fix an outdated knowledge base?...

Every contact center knowledge manager I’ve met knows the frustration of selling an IT initiative up the ladder only to have it rejected. You spend hours speaking to different vendors, comparing feature after feature, giving recommendations to your manager, responding to emails—all to no avail....

There is more content, on more platforms, in more locations, than at any time in the past. If you’ve managed knowledge in any context, you know how time consuming it can be to find what you need, especially if knowledge is siloed in multiple locations (as it is for many companies). You know how...