Shelf Blog: Knowledge Management

Implementing a knowledge management system or exploring your knowledge strategy? Before you begin, it’s vital to understand the different types of knowledge so you can plan to capture it, manage it, and ultimately share this valuable information with others. Populating any type of knowledge base...

Artificial intelligence (AI) is a transformative force that’s reshaping industries, processes, and even the very fabric of how decisions are made. As AI systems become more integral to organizational operations, it is essential that we understand the foundational elements that ensure these systems...

We live in an on-demand world. Customers expect every product delivered to the doorstep, every service ordered online, and any information they seek immediately available at their fingertips. When customers have questions, they expect answers–on demand. As customer expectations have risen, so have...

A knowledge base can be empowered by AI and provide streamlined onboarding, greater security and compliance, and reduced strain on resources.

Knowledge managers might have previously compared their role in an organization to a tail trying to wag the dog, but AI is a sea change. Knowledge engineers are now in the best position to understand how to turn an organization’s knowledge into a tailored solution for the optimization of AI.

The challenges of Salesforce Knowledge pose significant risks for businesses attempting to compete in a space heavily influenced by AI. Usability problems, reporting restrictions, lack of integrations, high costs, and poor use of AI all contribute to a poor productivity and cost-effectiveness.

A modern KMS tool will unlock your organization’s knowledge to be used with GenAI solutions and other innovations made possible by artificial intelligence. Shifting your organization’s strategy from digitizing knowledge to laying the foundation of Knowledge as an Infrastructure can make the difference for successfully implementing the power of AI.

Knowledge management (KM) is changing dramatically due to its role in supporting artificial intelligence (AI) solutions. It’s never been a better time to attend knowledge management conferences and get a sense of how KM is changing across industries.

How important will an AI knowledge management system be in the future? Gartner’s 2022 Market Guide for Customer Service Knowledge Management Systems, by principal analysts Pri Rathnayake and Drew Kraus, reveals an eye-opening prediction: “By 2027, 40% of knowledge management systems that do not...

Traditional KMSs stand no chance. An AI-based knowledge management system (KMS) is the intrepid explorer of our digital age, charting the vast terrain of data within organizations. They wield the power of artificial intelligence, machine learning, and natural language processing to create an...

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Picture this scenario of the relationship of AI in knowledge management: a bustling contact center, where customer inquiries are swiftly resolved with unrivaled precision and personalized care. What powers this extraordinary transformation? The answer lies within the ingenious confluence of...