Shelf Blog: Knowledge Management

A knowledge base can be empowered by AI and provide streamlined onboarding, greater security and compliance, and reduced strain on resources.

Knowledge managers might have previously compared their role in an organization to a tail trying to wag the dog, but AI is a sea change. Knowledge engineers are now in the best position to understand how to turn an organization’s knowledge into a tailored solution for the optimization of AI.

The challenges of Salesforce Knowledge pose significant risks for businesses attempting to compete in a space heavily influenced by AI. Usability problems, reporting restrictions, lack of integrations, high costs, and poor use of AI all contribute to a poor productivity and cost-effectiveness.

A modern KMS tool will unlock your organization’s knowledge to be used with GenAI solutions and other innovations made possible by artificial intelligence. Shifting your organization’s strategy from digitizing knowledge to laying the foundation of Knowledge as an Infrastructure can make the difference for successfully implementing the power of AI.

Knowledge management (KM) is changing dramatically due to its role in supporting artificial intelligence (AI) solutions. It’s never been a better time to attend knowledge management conferences and get a sense of how KM is changing across industries.

How important will an AI knowledge management system be in the future? Gartner’s 2022 Market Guide for Customer Service Knowledge Management Systems, by principal analysts Pri Rathnayake and Drew Kraus, reveals an eye-opening prediction: “By 2027, 40% of knowledge management systems that do not...

Traditional KMSs stand no chance. An AI-based knowledge management system (KMS) is the intrepid explorer of our digital age, charting the vast terrain of data within organizations. They wield the power of artificial intelligence, machine learning, and natural language processing to create an...

If you like this article, subscribe to our email newsletter that helps you learn about AI and knowledge management. Join the 1000s of execs, CX leaders, and KMs who get insights in their inbox every 1-2 weeks. You won’t be disappointed! *** Picture your contact center as a sports team, striving...

Picture this scenario of the relationship of AI in knowledge management: a bustling contact center, where customer inquiries are swiftly resolved with unrivaled precision and personalized care. What powers this extraordinary transformation? The answer lies within the ingenious confluence of...

It’s an exciting time in the world of knowledge management. You have a monsoon of knowledge-related data like never before; these essential skills for knowledge managers can help you make sense of all this data to improve your organization’s knowledge. The job growth rate for knowledge...

As a knowledge manager, you always have a lot to learn! Taxonomy management, frameworks, new breakthroughs in natural language processing—it helps to connect with other knowledge managers to learn and apply these concepts to give your organization an edge. But you don’t have to go in alone. In...

To survive in a world filled with data, you must run a knowledge-driven business. To boost productivity and customer satisfaction, you need employees and leaders to understand why quality knowledge impacts everyone. To begin this conversation, you don’t have to go in alone. A knowledge...