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9 Types of Knowledge Most People Never Learn About (2025 Guide)

Implementing a knowledge management system or exploring your knowledge strategy? Before you begin, it’s vital to understand the different types of knowledge so you can plan to capture it, manage it, and ultimately share this valuable information with others. Populating any type of knowledge base...

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9 Essential Skills for Knowledge Managers in 2025

It’s an exciting time in the world of knowledge management. You have a monsoon of knowledge-related data like never before; these essential skills for knowledge managers can help you make sense of all this data to improve your organization’s knowledge. The job growth rate for knowledge...

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How to Become a Certified Knowledge Manager

Knowledge management is critical in today’s competitive business landscape. With 1.1 trillion megabytes of data created daily, businesses need professionals that can organize information and make it useful. Companies that organize all of this data will have an advantage over...

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Why Knowledge Management Must Include a Tagging System

What’s the best search tool for your company? Can a tagging system help you find what you need? Is it the best way to organize your content? You’re not the only one asking these questions, and there’s a ton of money at stake in the answers. About $31.5 billion to be exact. That’s right:...

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5 Types of Knowledge Management Tools Every Organization Needs

The list of knowledge management tools ideally designed to help an organization find and manage helpful information can be overwhelming. You probably can think of a handful of active software subscriptions in your company with some kind knowledge management component; these tools may be siloed...

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Transforming CX with Contact Center Knowledge Management

Transforming your customer experience (CX) requires more than skilled customer service agents and advanced tools—it demands a streamlined, accessible system for managing knowledge.  Contact center knowledge management ensures that agents and customers have immediate access to the right...

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The 9 Knowledge Management Trends You Can Expect in 2025

Staying ahead of trends in knowledge management isn’t just about keeping up—it’s about gaining a competitive edge. As technology evolves and the workplace continues to change, your ability to adapt will determine how well you manage and leverage knowledge.  In 2025, trends like AI automation,...

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Knowledge Management vs. Information Management: Key Differences

Many organizations are exploring knowledge management because a proper knowledge management system is integral to a successful artificial intelligence strategy. If your organization has hundreds of files or decades of stored data and your own workforce can’t navigate it, then an artificial intelligence (or large language model) won’t be able to either.

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Knowledge Management Strategy: Using Your Organization’s Greatest Asset

Knowledge management is one of the most overlooked parts of the support experience. What exactly does a robust knowledge management strategy allow your organization to do? In this blog post, we take a closer look. The maturity of a company’s knowledge management strategy has a funny way of rearing...

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The Role of Artificial Intelligence in Knowledge Management

What’s the role of AI in knowledge management? Read on for key use cases, examples, and the most frequently asked questions today. Table of Contents Keeping Content Up to Date Connecting Info from Different Sources Helping Reduce Support Costs Improving Information Search Frequently Asked...

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Fixing Sharepoint Data Issues

SharePoint is a powerful tool for document management and team collaboration, but as your organization grows, it can become a complex environment ripe with data management challenges.  These kinds of issues not only slow down your team’s productivity but also create risks around compliance,...

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Knowledge Base AI Chatbots: What They Are and How to Build One

In a world where users expect fast, accurate answers, knowledge base AI chatbots offer an efficient solution. By integrating artificial intelligence with your existing content source, these chatbots help users find information instantly, minimizing the need for human support.  This guide will...

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