Stamford, CT – May 18, 2021 – Shelf, the highly awarded, innovative knowledge automation platform, has expanded its footprint in the EMEA region by responding to enterprise customers that require greater data residency commitments. To provide European-based clients with a top performing application, Shelf has launched a global data center in Frankfurt, Germany.
The new data center builds upon Shelf’s already strong portfolio of solutions and commitments that protect customers’ data, and enable businesses to outperform. Highly regulated industries with stringent compliance and security standards—such as healthcare, financial services and government, can meet their data sovereignty requirements, and European companies can process data in accordance with the laws and expectations of their specific region.
The EU data center also deepens Shelf’s commitment to building a highly reliable and available application, which is of the utmost concern for companies whose services are heavily affected by speed and latency. Improving network connectivity makes Shelf a dependable knowledge partner in the EMEA region.
“We are committed to supporting our customers’ security, privacy and regulatory compliance requirements worldwide, and Shelf has long demonstrated its ability to provide a top performing application that abides by EU data protection laws. This next step solidifies our commitment to these standards as we extend our European presence,” said Sedarius Tekara Perrotta, CEO at Shelf.
In addition to the new EU data center, Shelf is compliant with all data protection laws and regulations applicable to its global customer base, including GDPR and SOC2 Type 2. In order to ensure confidentiality and integrity of data, Shelf servers are hosted at SSAE-16, PCI DSS, or ISO 27001 compliant facilities.
Shelf is a highly awarded, innovative knowledge automation solution designed to make remote workers more productive and efficient. Our MerlinAI technology automates content management and discovery for your entire business and contact center, and delivers suggestions and answers directly in the systems your team uses everyday. Built on a modern tech stack, our solution meets the most stringent security standards. In all the ways traditional knowledge bases fail, Shelf succeeds.