Shelf Blog
Get weekly updates on best practices, trends, and news surrounding knowledge management, AI and customer service innovation.
Implementing a knowledge management system or exploring your knowledge strategy? Before you begin, it’s vital to understand the different types of knowledge so you can plan to capture it, manage it, and ultimately share this valuable information with others. Populating any type of knowledge base...
The world’s leading AI companies—OpenAI, Google, and Microsoft—are redefining what’s possible with enterprise AI. If your business is relying on a single-agent AI setup, you might be missing out on its full potential. Multi-agent AI systems take things to the next level. Unlike...
Incorporating AI agents into your operations can be a game-changer, offering unparalleled scalability, efficiency, and optimization. However, without a well-thought-out strategy, AI can quickly become a bottleneck rather than a solution. To ensure a smooth and effective implementation, it’s...
Google’s Bard chatbot made news with a major error. It wrongly stated that the James Webb Space Telescope captured the first photos of exoplanets. This incident showed how AI hallucinations can spread false information through even the most advanced systems. These AI mistakes aren’t...
It’s an exciting time in the world of knowledge management. You have a monsoon of knowledge-related data like never before; these essential skills for knowledge managers can help you make sense of all this data to improve your organization’s knowledge. The job growth rate for knowledge...
Knowledge management is critical in today’s competitive business landscape. With 1.1 trillion megabytes of data created daily, businesses need professionals that can organize information and make it useful. Companies that organize all of this data will have an advantage over...
AI agents promise automation, efficiency, and smarter decision-making. But too often, they fail to deliver. The reason isn’t the model itself—it’s the data behind it. AI depends on organized, accurate, and complete data. If that foundation is weak, the results will be unreliable. Poor data quality...
Artificial intelligence (AI) is transforming the way businesses operate across various industries, but the question remains: What jobs will AI replace? Where will AI provide new opportunities and challenges? Which industries will experience the most disruption? In this comprehensive discussion,...
Unstructured data is everywhere. From emails and video recordings to social media posts and customer chat logs, it makes up a significant portion of the information generated every day. Unlike structured data, which fits neatly into rows and columns, unstructured data is messy and doesn’t...
ChatGPT and other generative AI platforms are transforming how we access information, answer questions, and even create and interpret art. But there are limitations when it comes to performing more complex tasks like planning an event, or chaining multiple steps together like conducting buyer...
What’s the best search tool for your company? Can a tagging system help you find what you need? Is it the best way to organize your content? You’re not the only one asking these questions, and there’s a ton of money at stake in the answers. About $31.5 billion to be exact. That’s right:...
The list of knowledge management tools ideally designed to help an organization find and manage helpful information can be overwhelming. You probably can think of a handful of active software subscriptions in your company with some kind knowledge management component; these tools may be siloed...