Shelf Blog: Knowledge Management

Are you graduating from a knowledge base or upgrading a legacy knowledge tool like SharePoint and looking to better understand knowledge management best practices? Today’s customer expects a better knowledge experience—one where answers they encounter are up-to-date, informative, and...

Knowledge is arguably your company’s most valuable resource—essential for success in today’s business environment of rapid development and continual change. So why use a knowledge base? One reason your organization should use a knowledge base is that it helps employees find valuable...

Knowledge management is critical in today’s competitive business landscape. With 1.1 trillion megabytes of data created daily, businesses need professionals that can organize information and make it useful. Companies that organize all of this data will have an advantage over...

The collective knowledge of the people within your organization is one of your company’s biggest assets—it’s no wonder knowledge sharing is a key component of KCS methodology many knowledge managers adopt. If you can normalize knowledge sharing and feedback from both employees (and your...

Even in today’s modern economy, many businesses still rely heavily on documents and paperwork—from policies to contracts, to tax forms. For small businesses trying to organize all of these documents, document management systems can help. So what else can a DMS do? In this post, we’ll explain what...

If you work in an enterprise organization, eventually knowledge management must be taken seriously; more than a ‘nice-to-have’, or just another buzzword—enterprise knowledge management involves much more than a simple knowledge base or company intranet site. If we take a step back, knowledge...

Need an organized way for your company to capture, distribute, and effectively use knowledge? You need to design, implement, and maintain a knowledge management system. A knowledge management system is how the people, processes, and technology related to knowledge in your organization work...

Need a way to empower your customers and reduce support costs? A basic self service knowledge base is a good place to start. You can find many vendors that offer customer-facing knowledge bases—this is a category of standalone knowledge bases we refer to as ‘external-facing’ What to know before...

If you’ve worked at a small to mid-sized business (or even an established enterprise) in years past, you’ve probably used some form of an intranet to share internal knowledge. Microsoft’s SharePoint became the most well known, and while it was initially designed to help many teams stay on...

Spend time assessing the knowledge management landscape and you’re bound to come across the term ‘internal knowledge base’. Internal knowledge software is often where companies begin to evaluate once they graduate from free tools and can’t manage all the chaos! Startups often start with an...

If you want to improve communication and collaboration within your organization, an internal knowledge base is one of the most basic and common knowledge management tools to start with. The idea is to create a central repository for all your company’s information, to make information easy to...

For your business to be efficient and deliver a top-notch customer experience, you need a comprehensive knowledge management system. A knowledge management framework provides a high-level overview of your entire knowledge management system. It’s the first step in implementing a knowledge...