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How to Become a Certified Knowledge Manager

Knowledge management is critical in today’s competitive business landscape. With 1.1 trillion megabytes of data created daily, businesses need professionals that can organize information and make it useful. Companies that organize all of this data will have an advantage over...

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The #1 Barrier to AI Agent Success: Fix This Before You Deploy

AI agents promise automation, efficiency, and smarter decision-making. But too often, they fail to deliver. The reason isn’t the model itself—it’s the data behind it. AI depends on organized, accurate, and complete data. If that foundation is weak, the results will be unreliable. Poor data quality...

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What Jobs Will AI Replace in 2025?

Artificial intelligence (AI) is transforming the way businesses operate across various industries, but the question remains: What jobs will AI replace? Where will AI  provide new opportunities and challenges? Which industries will experience the most disruption? In this comprehensive discussion,...

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Unstructured Data is the Key to Success with Microsoft Copilot

Unstructured data is everywhere. From emails and video recordings to social media posts and customer chat logs, it makes up a significant portion of the information generated every day.  Unlike structured data, which fits neatly into rows and columns, unstructured data is messy and doesn’t...

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Autonomous AI Agents: The Evolution of Artificial Intelligence

ChatGPT and other generative AI platforms are transforming how we access information, answer questions, and even create and interpret art. But there are limitations when it comes to performing more complex tasks like planning an event, or chaining multiple steps together like conducting buyer...

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Why Knowledge Management Must Include a Tagging System

What’s the best search tool for your company? Can a tagging system help you find what you need? Is it the best way to organize your content? You’re not the only one asking these questions, and there’s a ton of money at stake in the answers. About $31.5 billion to be exact. That’s right:...

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5 Types of Knowledge Management Tools Every Organization Needs

The list of knowledge management tools ideally designed to help an organization find and manage helpful information can be overwhelming. You probably can think of a handful of active software subscriptions in your company with some kind knowledge management component; these tools may be siloed...

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Transforming CX with Contact Center Knowledge Management

Transforming your customer experience (CX) requires more than skilled customer service agents and advanced tools—it demands a streamlined, accessible system for managing knowledge.  Contact center knowledge management ensures that agents and customers have immediate access to the right...

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Data Quality Requires Cross-Team Collaboration

Data quality is more than just a buzzword—it’s the foundation of strong decision-making and the success of your organization.  At its core, data quality refers to the accuracy, consistency, completeness, and reliability of your organization’s information. High-quality data means you can trust...

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Understanding Data Decay, Data Entropy, and Data Drift: Key Differences You Need to Know

We rely on data to inform decision-making, drive innovation, and maintain a competitive edge. However, data is not static, and over time, it can undergo significant changes that impact its quality, reliability, and usefulness.  Understanding the nuances of these changes is crucial if you aim to...

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Unstructured Data Management: Why It’s a Different and Tougher Beast Than Structured Data

When it comes to managing data, unstructured data is the wild card. It’s messy, unpredictable, and doesn’t fit neatly into the boxes and grids we’ve relied on for years.  Unlike structured data, which is easy to organize and analyze, unstructured data is chaotic—think videos, emails, images,...

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The 9 Knowledge Management Trends You Can Expect in 2025

Staying ahead of trends in knowledge management isn’t just about keeping up—it’s about gaining a competitive edge. As technology evolves and the workplace continues to change, your ability to adapt will determine how well you manage and leverage knowledge.  In 2025, trends like AI automation,...

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