Shelf Blog

Get weekly updates on best practices, trends, and news surrounding knowledge management, AI and customer service innovation.

From Pilot Projects to Platform Thinking – How to Strategically Scale AI Agents in the Enterprise

The age of artificial intelligence in the enterprise is no longer a distant future—it’s a disruptive present. While many companies have dipped their toes into AI through isolated pilots and flashy demos, the time has come to ask the hard question: Can our AI strategy scale sustainably? That’s the...

AI Education

April 1, 2025

Written By David Crowley

Garbage In, Failure Out – Solving the Unstructured Data Crisis in AI Agent Deployment

As enterprises race to integrate AI agents into operations, many are discovering a hard truth: it’s not the models holding them back—it’s the mess. Specifically, the mess of unstructured data. While much of the excitement in enterprise AI focuses on models, tools, and interfaces, one fundamental...

AI Education

April 1, 2025

Written By David Crowley

From Solo Agents to Digital Teams – Architecting Multi-Agent Systems for Enterprise Scale

The future of AI in the enterprise won’t be built on monolithic models—it will be orchestrated by systems of specialized agents working together like a digital workforce. That’s the central thesis behind the rapid rise of multi-agent systems, and it was a defining theme of the Shelf webinar, “AI...

AI Education

March 14, 2025

Written By David Crowley

Why Bad Data Quality Kills AI Performance: The Hidden Truth You Need to Know

Why Good Data is the Secret Ingredient for AI Success The Real Cost of Bad Data in AI AI performance metrics often look straightforward: systems should respond within 3 seconds, successfully complete 85% of tasks, and keep error rates below 5%. But these numbers lose all meaning if the AI is...

AI Education

March 13, 2025

Written By David Crowley

Your AI Agents Could Fail And You Don’t Even Know It!

Prevent Agent Failure Before It Happens. In today’s data-driven world, AI agents are crucial for maintaining a competitive edge. However, many organizations are unknowingly undermining their AI’s potential due to poor data quality. This article addresses the critical issues of data...

AI Education

March 12, 2025

Written By David Crowley

AI Agents: The Workforce Revolution You Can’t Afford to Ignore

Your New MVP for Productivity and Profit The introduction of AI agents into the business landscape in 2025 marks a new era of transformative growth for organizations. Unlike traditional AI models that rely on human prompts, AI agents enhance speed, scale productivity, and reduce human...

Knowledge Management

March 10, 2025

Written By Jan Stihec

9 Types of Knowledge Most People Never Learn About (2025 Guide)

Implementing a knowledge management system or exploring your knowledge strategy? Before you begin, it’s vital to understand the different types of knowledge so you can plan to capture it, manage it, and ultimately share this valuable information with others. Populating any type of knowledge base...

AI Deployment

March 7, 2025

Written By David Crowley

Enterprise AI Solutions: Why Multi-Agent Systems Are Your Next Business Edge (2025)

The world’s leading AI companies—OpenAI, Google, and Microsoft—are redefining what’s possible with enterprise AI. If your business is relying on a single-agent AI setup, you might be missing out on its full potential. Multi-agent AI systems take things to the next level. Unlike...

AI Deployment

February 25, 2025

Written By David Crowley

AI Agent Deployment Done Right: 5 Best Practices to Prevent Costly Mistakes, Save Time, and Maximize Impact

Incorporating AI agents into your operations can be a game-changer, offering unparalleled scalability, efficiency, and optimization. However, without a well-thought-out strategy, AI can quickly become a bottleneck rather than a solution. To ensure a smooth and effective implementation, it’s...

AI Challenges

February 24, 2025

Written By Danylo Pantielieiev

Stop AI Hallucinations: A Developer’s Guide to Prompt Engineering

Google’s Bard chatbot made news with a major error. It wrongly stated that the James Webb Space Telescope captured the first photos of exoplanets. This incident showed how AI hallucinations can spread false information through even the most advanced systems. These AI mistakes aren’t...

Knowledge Management

February 21, 2025

Written By Danylo Pantielieiev

9 Essential Skills for Knowledge Managers in 2025

It’s an exciting time in the world of knowledge management. You have a monsoon of knowledge-related data like never before; these essential skills for knowledge managers can help you make sense of all this data to improve your organization’s knowledge. The job growth rate for knowledge...

Knowledge Management

February 14, 2025

Written By Tobias Jaeckel

How to Become a Certified Knowledge Manager

Knowledge management is critical in today’s competitive business landscape. With 1.1 trillion megabytes of data created daily, businesses need professionals that can organize information and make it useful. Companies that organize all of this data will have an advantage over...

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