Stamford, CT – March 1, 2022 – Shelf announces today it has won a Gold Stevie® Award in the IVR and Web Services Solution category. Award winners for the 16th annual Stevie Awards for Sales & Customer Service were announced last night. This Stevie Award® win comes on the heels of being named a G2 category leader, and further proof of our platform’s ability to improve how companies deliver and manage knowledge.
“The entire team is honored to be recognized for all their hard work in solving the most difficult knowledge problems enterprises face. We developed Shelf to automate the inefficient and siloed knowledge processes that just aren’t practical in 2022, and we are laser-focused on delivering better customer experiences one answer at a time,” said Sedarius Perrotta, CEO of Shelf.
Shelf among over 2,000 organizations nominated across 90 categories
Over 2,300 organizations were nominated and considered in this year’s competition from 51 different nations. Winners were determined by the average scores of over 150 professionals across eight judging committees. “The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller.
“I can see why the market is adopting Shelf. In watching the demo I can see the automation built into the workflow. I can see the simplification of “serving” up the right knowledge, at the right time, in the right way. I can see the integration and how this can be applied across multi-channels at the same time” a panelist on the judging committee noted.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.
Shelf is redefining the future of support work with our modern knowledge platform, enabling front-line staff and customers to connect with answers they need fast. Our highly-awarded, AI-driven platform revolutionizes how organizations curate and distribute company knowledge. Shelf powers answers for IVR and web service applications across the CCaaS tech stack by linking these solutions with a company’s entire content sprawl; it then surfaces contextualized answers to agents and customers, on any channel. Shelf plugs into IVR solutions, using intent signals from natural language bots to recommend answers to agents; these suggestions also power chatbots like Google CCAI, LEX, and more. This technology also powers self-service portals with Google-like search when customers seek their own solutions.
About The Stevie Awards
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The organization conducts eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®. Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. These competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.