Shelf Blog

Microsoft Copilot is a powerful AI assistant that helps you streamline tasks and boost your productivity. However, like all generative AI, it occasionally produces “hallucinations,” which are responses that sound confident but may be factually incorrect.  In fact, some studies suggest that...

Microsoft Copilot is changing the game for teams looking to get more out of their data. But to really see its full potential, your data needs to be prepared thoughtfully—organized, clean, and secure.  Without the right groundwork, you’re setting yourself up for spotty insights, unreliable...

Getting your SharePoint data AI-ready isn’t just about flipping a switch. It’s about taking a closer look at the data you already have and setting it up for success. Whether you’re aiming to streamline workflows, unlock actionable insights, boost the user experience, or simply make better use of...

Microsoft Copilot is a powerful tool, but like any AI, it can provide incorrect or misleading answers. To ensure you’re getting the most accurate responses, it’s essential to understand how to prompt Copilot properly in order to prevent bad outputs.  Let’s explore how Microsoft...

In a world where users expect fast, accurate answers, knowledge base AI chatbots offer an efficient solution. By integrating artificial intelligence with your existing content source, these chatbots help users find information instantly, minimizing the need for human support.  This guide will...

AI knowledge bases are changing the way organizations manage and access information. These AI-powered systems can understand user intent and deliver faster, more accurate results while learning and improving over time.  In this guide, we’ll explore how AI knowledge bases work, their key...

Data is classified into two main types: structured and unstructured. Structured data refers to organized information that follows a predefined format and resides in fixed fields within a record or file. Structured data is easily searchable, organized, and can be stored in databases. Unstructured...

Managing your entire organization’s knowledge is critical to your success. Whether you’re capturing employee expertise, organizing documents, or delivering training, knowledge management tools provide the infrastructure to keep your information accessible and up-to-date. But which...

Knowledge management (KM) is changing dramatically due to its role in supporting artificial intelligence (AI) solutions. It’s never been a better time to attend knowledge management conferences and get a sense of how KM is changing across industries.  Here’s a breakdown of the knowledge...

How is generative AI used in enterprises? Visualize a daunting scenario: An intelligent system that can compose music, generate compelling articles, or write code based on learned data patterns is rapidly becoming a reality. With generative AI fundamentally changing the game, enterprises that...

Businesses have long been increasingly inundated with an unprecedented volume of data. The challenge now is not just about storing ample data but managing, classifying, and transforming this structured and unstructured data into fuel for the engine of business. The critical role of data...

A knowledge graph is a structure that connects diverse pieces of information, helping you uncover relationships and insights that might not be immediately apparent. In some cases, you need to bridge two types of data together: structured and unstructured data. In this article, we provide a clear,...