Shelf Blog

Every contact center knowledge manager I’ve met knows the frustration of selling an IT initiative up the ladder only to have it rejected. You spend hours speaking to different vendors, comparing feature after feature, giving recommendations to your manager, responding to emails—all to no avail....

Shelf stands united with the Ukrainian people in the fight against the unprovoked Russian attack on Ukraine. Putin has stated that he wants to disarm Ukraine and end its democratic independence. We are outraged by Putin’s war crimes and clear violation of international law. Thousands of people...

Stamford, CT – March 1, 2022 – Shelf announces today it has won a Gold Stevie® Award in the IVR and Web Services Solution category. Award winners for the 16th annual Stevie Awards for Sales & Customer Service were announced last night. This Stevie Award® win comes on the heels of being named a...

G2 has named Shelf.io a leader in the Winter 2022 Grid® for Contact Center Knowledge Software. 90% of respondents have rated Shelf 5 out of 5 stars, noting high customer satisfaction, ease of use, and quality of support. For the sixth consecutive quarter, Shelf has been awarded Easiest Setup,...

This article was originally published on TotalRetail blog. The busy holiday shopping season is already upon us, bringing today’s brands an important opportunity to strengthen relationships with new and existing customers. As increasing numbers of consumers rely on e-commerce to meet their shopping...

STAMFORD, Conn., August 23, 2021–Shelf.io, the world’s leading AI-driven answer automation company, today announced a Series B round of $52.5 million led by Tiger Global and Insight Partners, with participation from existing investors Base10 Partners, Connecticut Innovations, Contour Venture...

There is more content, on more platforms, in more locations, than at any time in the past. If you’ve managed knowledge in any context, you know how time consuming it can be to find what you need, especially if knowledge is siloed in multiple locations (as it is for many companies). You know how...

So much of business momentum is predicated on trust, and nowhere else is that truer than in the contact center. You can build a tremendous contact center operation, including a foundational knowledge management solution, only to find frustration high, adoption low. From AI to digital scorecards...

Stamford, CT – May 18, 2021 – Shelf, the highly awarded, innovative knowledge automation platform, has expanded its footprint in the EMEA region by responding to enterprise customers that require greater data residency commitments. To provide European-based clients with a top performing...

Shelf today announces that its world-leading knowledge automation platform has received the 2021 BIG Innovation Award presented by the Business Intelligence Group. This award comes as we turn the page on another record-setting year for Shelf, capped by high growth and recognition as a top-rated...

If you’ve purchased new tech, especially from a legacy vendor, then you’ve probably been through this before—months of delays, and the go-live date you were planning on is out of reach. You think back to all the promises they made you, all those exciting conversations around ROI, greater...

New tech initiatives can be tough. A bad tech investment can really knock the wind out of the positive change you are working to achieve. According to Forbes, 70% of all digital transformation initiatives do not reach their goals and the number one reason is simple—people don’t use the technology...