Shelf Blog

Spend time assessing the knowledge management landscape and you’re bound to come across the term ‘internal knowledge base’. Internal knowledge software is often where companies begin to evaluate once they graduate from free tools and can’t manage all the chaos! Startups often start with an...

If you want to improve communication and collaboration within your organization, an internal knowledge base is one of the most basic and common knowledge management tools to start with. The idea is to create a central repository for all your company’s information, to make information easy to...

For your business to be efficient and deliver a top-notch customer experience, you need a comprehensive knowledge management system. A knowledge management framework provides a high-level overview of your entire knowledge management system. It’s the first step in implementing a knowledge...

Have a ton of organizational knowledge floating around the office these days? No matter your role, it can be difficult to make sense of all the knowledge your company has accumulated over time without a visual aid, without a diagram. Knowledge maps help organizations make sense of this information...

Searching for the be knowledge management tool is like searching for the top vehicle manufacturer—a simple search turns up countless recommendations. You can find a lot of best-this and best-that lists online, but many lists fail to mention the ‘best’ solution listed isn’t the best choice for...

If you’re exploring the knowledge base  software market you have a pretty vast array of choices. Choices that are quite frankly…a bit confusing and in need of explanation. This knowledge base software guide will walk you through the KB software landscape to help you select the right solution for...

If you’re reading this, you’re probably at the point where it’s time to organize all your company knowledge—and there are so many knowledge base vendors claiming to solve all your problems it might seem overwhelming. Not to worry— this post, we’ll cover exactly what you need to know to make the...

As your company scales and grows, you need a solution for storing, organizing, and retrieving information. This post provides a guide for how to create a knowledge base, one of the most common knowledge tools many small businesses and B2B companies use to house essential information in one place....

A knowledge management system is an organized way to store and retrieve knowledge using people, processes, and technology. It is the blueprint, the roadmap, or the structure for a company’s knowledge efforts. Knowledge management systems allow people in organizations to both document and access...

They say that knowledge is power. What’s even more powerful? If you deliver knowledge in a format that people can easily consume. Knowledge base articles may fit the bill for a time, but as you grow your needs may change. You should always look to present knowledge in an easy-to-use, digestible,...

Your call center agents are your organization’s frontline responders – the first point of contact between your organization and the customer (or, in some cases, potential customer). To the caller, the person on the other end of the phone line represents your company as a whole. It’s no...

Are you struggling to utilize the data collected by your company? Are you wondering how to improve the knowledge your organization manages and actually possibly reap the benefits of processing all this customer data? You’re not alone. Forbes estimates 95 percent of companies feel the need to...