Shelf Blog: AI Deployment
Get weekly updates on best practices, trends, and news surrounding knowledge management, AI and customer service innovation.
Unstructured data is everywhere. From emails and video recordings to social media posts and customer chat logs, it makes up a significant portion of the information generated every day. Unlike structured data, which fits neatly into rows and columns, unstructured data is messy and doesn’t...
Microsoft Copilot is a powerful AI assistant that helps you streamline tasks and boost your productivity. However, like all generative AI, it occasionally produces “hallucinations,” which are responses that sound confident but may be factually incorrect. In fact, some studies suggest that...
Microsoft Copilot is changing the game for teams looking to get more out of their data. But to really see its full potential, your data needs to be prepared thoughtfully—organized, clean, and secure. Without the right groundwork, you’re setting yourself up for spotty insights, unreliable...
Microsoft Copilot is a powerful tool, but like any AI, it can provide incorrect or misleading answers. To ensure you’re getting the most accurate responses, it’s essential to understand how to prompt Copilot properly in order to prevent bad outputs. Let’s explore how Microsoft...
As the deployment of Large Language Models (LLMs) continues to expand across sectors such as healthcare, banking, education, and retail, the need to understand and effectively evaluate their capabilities grows with each new application. Solid LLM evaluation metrics for assessing output quality are...
Generative AI has presented businesses with unprecedented access to data and the tools to mine that data. It’s tempting to see all data as beneficial, but the older-than-AI rule, Garbage In, Garbage Out, still applies. To truly understand the effectiveness and safety of GenAI in your...