Shelf Blog: AI Deployment
Get weekly updates on best practices, trends, and news surrounding knowledge management, AI and customer service innovation.
The adage “Garbage In, Garbage Out” (GIGO) holds a pivotal truth throughout all of computer science, but especially for data analytics and artificial intelligence. This principle underscores the fundamental idea that the quality of the output is linked to the quality of the input. As...
Making sure your data is ready for AI agents is critical for the success of your projects. As an AI leader or tech strategist, you understand the importance of data accuracy and integrity in AI models. Well-prepared data leads to more reliable outcomes, higher customer satisfaction, and better...
The world’s leading AI companies—OpenAI, Google, and Microsoft—are redefining what’s possible with enterprise AI. If your business is relying on a single-agent AI setup, you might be missing out on its full potential. Multi-agent AI systems take things to the next level. Unlike...
Incorporating AI agents into your operations can be a game-changer, offering unparalleled scalability, efficiency, and optimization. However, without a well-thought-out strategy, AI can quickly become a bottleneck rather than a solution. To ensure a smooth and effective implementation, it’s...
Unstructured data is everywhere. From emails and video recordings to social media posts and customer chat logs, it makes up a significant portion of the information generated every day. Unlike structured data, which fits neatly into rows and columns, unstructured data is messy and doesn’t...
Microsoft Copilot is a powerful AI assistant that helps you streamline tasks and boost your productivity. However, like all generative AI, it occasionally produces “hallucinations,” which are responses that sound confident but may be factually incorrect. In fact, some studies suggest that...
Microsoft Copilot is changing the game for teams looking to get more out of their data. But to really see its full potential, your data needs to be prepared thoughtfully—organized, clean, and secure. Without the right groundwork, you’re setting yourself up for spotty insights, unreliable...
Microsoft Copilot is a powerful tool, but like any AI, it can provide incorrect or misleading answers. To ensure you’re getting the most accurate responses, it’s essential to understand how to prompt Copilot properly in order to prevent bad outputs. Let’s explore how Microsoft...
As the deployment of Large Language Models (LLMs) continues to expand across sectors such as healthcare, banking, education, and retail, the need to understand and effectively evaluate their capabilities grows with each new application. Solid LLM evaluation metrics for assessing output quality are...
Generative AI has presented businesses with unprecedented access to data and the tools to mine that data. It’s tempting to see all data as beneficial, but the older-than-AI rule, Garbage In, Garbage Out, still applies. To truly understand the effectiveness and safety of GenAI in your...
As companies work to ensure the accuracy, compliance, and ethical alignment of their AI systems, they are increasingly recognizing the importance of AI audits in their governance toolkits. What Is an AI Audit? An AI audit is a comprehensive examination of an AI system that scrutinizes its...
Machine learning (ML) systems often operate behind complex algorithms, leading to untraceable errors, unjustified decisions, and undetected biases. In the face of these issues, there is a shift towards using interpretable models that ensure transparency and reliability. This shift is crucial for...