As AI becomes embedded across virtually every business function, keeping track of the terminology grows increasingly challenging. Some people talk about conversational AI, others insist on generative AI, and you may have even read that agentic AI is the best option. But is there actually a...
Every business owner knows how important it is to track Return on Investment (ROI). And of course, when it comes to implementing agentic AI, you want a clearer understanding of whether the investment will really pay off. Traditional automation, including RPA and classic chatbots, has already led...
Let’s go back just three years and recall that choosing knowledge management solutions used to be fairly straightforward: look at the search functionality, the editor, and access rights; compare prices; and make a decision. But today, the logic has changed, and if you choose based on the...
AI chatbots were actively implemented in 2024. By 2025, business owners realized that 90% accuracy wasn’t enough when a customer was facing a real problem. In 2026, contact centers went even further, and now the question is no longer “Do we have AI?” but “Is our AI capable of working independently...
The “build or buy” decision for an enterprise AI chatbot is no longer a binary choice. In 2026, the real question is: at what level of the AI stack is proprietary logic needed – and where is an off-the-shelf solution sufficient? The enterprise chatbot market grew to $10.3 billion in 2025 and...