No one wants to discover an outdated knowledge. Maybe you just cringed after digging up that old PDF in your company’s content (with the old company logo) last updated in August 2016. You might be thinking—wow…I sure hope a customer never sees that. Is it time to fix an outdated knowledge base?
It’s difficult to keep every line item in a knowledge base up-to-date, no matter what system you use. You can update your knowledge base retroactively, but people will discover more outdated content from time to time—even a recently published article you don’t expect. You need the right company culture, you need accountability to ensure employees pitch in to keep things current.
That said, a good knowledge management process will help you stay on top of things; after all, not all knowledge is evergreen—some documents need to be updated once a year. Products change, features change, return policies change. Content analytics, feedback, and the right content management workflow will make it easier.
In this post, you’ll learn how to ensure your knowledge base or knowledge management platform stays up to date, so customers and employees always have fresh content at their disposal.