The Value of Knowledge Automation in Your Enterprise Tech Stack

Did you know 89% of customers are willing to switch to a competitor after only one poor experience? The ROI of quickly surfacing accurate and timely information is huge, but you need the right knowledge infrastructure to pull it off.

Only then can automating what you do with this knowledge add value in a meaningful way.

In this white paper, you’ll learn exactly how Shelf makes this possible for enterprises looking to improve how knowledge is being surfaced in the contact center. We’ll cover:

 

  • Why establishing a knowledge infrastructure and source of truth is foundational to achieving the best CX possible
  • An overview of Shelf in relation to your existing tech stack
  • How to automate answers, content publication and administration
  • The process of guiding agents to exactly what they need, when they need it
  • The ROI of Shelf, no matter the support channels you use
knowledge automation in enterprise tech stack