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Modernize Your Contact Center with Agent Assist for Voice

On-Demand Webinar

Get an exclusive first look at real-time voice technology for Genesys

The contact center of the future—are we there yet? Long handle times, growing frustration, and high turnover suggest not. But why? Answers remain hard to find on your most active channel: voice.

That changes today with the rollout of Agent Assist for Voice for Genesys Cloud CX.

Learn:

  • How AI impacts your most important channel
  • Why AI Voice is a critical 2022 initiative
  • The ecosystem of critical technologies that maximize Agent Assist for Voice
  • How to implement effective AI that answers questions, learns, and improves over time
  • The ROI case for Agent Assist for Voice

Watch the recording and learn how to build the contact center of the future with AI-driven voice.

Watch the Recording

Expert Panelists:

Adrian Swinscoe

Adrian Swinscoe

CX Author and Advisor

Hui Wu-Curtis

Hui Wu-Curtis

COO | supportU

Jim Whatton

Jim Whatton

VP, North America Solutions Consulting | Genesys

Jeff Stroum

Jeff Stroum

Director of Partner Enablement | Shelf