Shelf: A Leader in the 2026 Gartner® Magic Quadrant™ for Customer Service Knowledge Management Systems
What Is a Knowledge Base? Here’s What it Is (and What it Isn’t): image 1

What Is a Knowledge Base? Here’s What it Is (and What it Isn’t)

Knowledge is arguably your company’s most valuable resource—essential for success in today’s business environment of rapid development and continual change. So why use a knowledge base? One reason your organization should use a knowledge base is that it helps employees find valuable...

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How to Encourage Knowledge Sharing in Your Organization

The collective knowledge of the people within your organization is one of your company’s biggest assets—it’s no wonder knowledge sharing is a key component of KCS methodology many knowledge managers adopt. If you can normalize knowledge sharing and feedback from both employees (and your...

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Document Management Systems 101: What to Know

Even in today’s modern economy, many businesses still rely heavily on documents and paperwork—from policies to contracts, to tax forms. For small businesses trying to organize all of these documents, document management systems can help. So what else can a DMS do? In this post, we’ll explain what...

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Enterprise Knowledge Management: A Helpful Overview

If you work in an enterprise organization, eventually knowledge management must be taken seriously; more than a ‘nice-to-have’, or just another buzzword—enterprise knowledge management involves much more than a simple knowledge base or company intranet site. If we take a step back, knowledge...

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How to Maintain a Knowledge Management System: 3 Basic Tips

Need an organized way for your company to capture, distribute, and effectively use knowledge? You need to design, implement, and maintain a knowledge management system. A knowledge management system is how the people, processes, and technology related to knowledge in your organization work...

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