A knowledge management assessment is a simple audit of every knowledge-related component in your organization. This assessment discovers where there are gaps in your processes, team structure, or technology.
Your organization relies on great knowledge…and a competent individual who knows how to properly manage all the people, processes, and technology involved. Provide great knowledge, and employees spend less time searching for what they need—there’s no surprise knowledge is an ROI-positive...
You want to make knowledge valuable—in the hands of those who need it—but you need the right company culture to make knowledge an ROI-positive investment. Whether it’s a how-to article a customer needs to solve their own problem or tips from your best salesperson before they retire,...
In their recent survey ” Workplace Habits & Hangups,” the workplace research company Glean found that the average employee spends two hours each day looking for the resources they need to do their actual job. That amounts to 25% of their entire workweek—a problem costing employers...
Are you graduating from a knowledge base or upgrading a legacy knowledge tool like SharePoint and looking to better understand knowledge management best practices? Today’s customer expects a better knowledge experience—one where answers they encounter are up-to-date, informative, and...