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Why Knowledge Management Must Include a Tagging System

What’s the best search tool for your company? Can a tagging system help you find what you need? Is it the best way to organize your content? You’re not the only one asking these questions, and there’s a ton of money at stake in the answers. About $31.5 billion to be exact. That’s right:...

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Data Quality Requires Cross-Team Collaboration

Data quality is more than just a buzzword—it’s the foundation of strong decision-making and the success of your organization.  At its core, data quality refers to the accuracy, consistency, completeness, and reliability of your organization’s information. High-quality data means you can trust...

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Understanding Data Decay, Data Entropy, and Data Drift: Key Differences You Need to Know

We rely on data to inform decision-making, drive innovation, and maintain a competitive edge. However, data is not static, and over time, it can undergo significant changes that impact its quality, reliability, and usefulness.  Understanding the nuances of these changes is crucial if you aim to...

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Unstructured Data Management: Why It’s a Different and Tougher Beast Than Structured Data

When it comes to managing data, unstructured data is the wild card. It’s messy, unpredictable, and doesn’t fit neatly into the boxes and grids we’ve relied on for years.  Unlike structured data, which is easy to organize and analyze, unstructured data is chaotic—think videos, emails, images,...

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What is Data Quality and Why Does It Matter?

Whether you’re making strategic decisions, optimizing processes, or developing artificial intelligence-powered solutions, reliable data is the foundation of meaningful results. Without it, even the most advanced tools and technologies fall short. But what exactly is data quality, and why does it...

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How to Use AI for Predictive Analytics and Smarter Decision Making

AI for predictive analytics represents a cutting-edge approach to forecasting future trends and making data-driven decisions with precision. By integrating AI, you can uncover deep insights, identify emerging opportunities, and mitigate potential risks in real-time. In this article, you’ll...

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Knowledge Management vs. Information Management: Key Differences

Many organizations are exploring knowledge management because a proper knowledge management system is integral to a successful artificial intelligence strategy. If your organization has hundreds of files or decades of stored data and your own workforce can’t navigate it, then an artificial intelligence (or large language model) won’t be able to either.

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Generative AI in Knowledge Management & Contact Centers

Picture this: a world where customer service is powered by cutting-edge technology that not only understands your customer’s needs but also creates personalized solutions for them. Sounds like a dream, right? Well, with generative AI, this dream is quickly becoming a reality. In this blog...

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Get Better Answers From MS Copilot with Shelf’s Copilot Studio Integration

Over 50% of organizations have paused their Copilot initiatives. Why? Because of data quality and data governance concerns. Generative AI is powerful, but when you feed it bad data, it generates bad responses. “Garbage in, garbage out,” as we say. Inaccurate or irrelevant responses hurt user...

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How Generative AI is Transforming Search Forever

Generative AI is revolutionizing search by delivering personalized and context-aware search experiences. This technology has revolutionized customer service with greater efficiency and accuracy. It has the potential to advance medical research by providing more relevant results for searches of prior studies and papers.

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How to Manage Outdated and Duplicated SharePoint Data

Managing outdated and duplicate data is a headache nearly every SharePoint user faces at some point. Files pile up, older versions hang around longer than they should, and before you know it, your SharePoint environment feels like a digital junk drawer.  When files are scattered and...

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Fixing Sharepoint Data Issues

SharePoint is a powerful tool for document management and team collaboration, but as your organization grows, it can become a complex environment ripe with data management challenges.  These kinds of issues not only slow down your team’s productivity but also create risks around compliance,...

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