Shelf: A Leader in the 2026 Gartner® Magic Quadrant™ for Customer Service Knowledge Management Systems
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Continuously Monitor Your RAG System to Neutralize Data Decay

Poor data quality is the largest hurdle for companies who embark on generative AI projects. If your LLMs don’t have access to the right information, they can’t possibly provide good responses to your users and customers. In the previous articles in this series, we spoke about data enrichment,...

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Fix RAG Content at the Source to Avoid Compromised AI Results

While Retrieval-Augmented Generation (RAG) significantly enhances the capabilities of large language models (LLMs) by pulling from vast sources of external data, they are not immune to the pitfalls of inaccurate or outdated information. In fact, according to recent industry analyses, one of the...

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Llama 3 Unveiled, Most Business Leaders Unprepared for GenAI Security, Mona Lisa Rapping …

The AI Weekly Breakthrough | Issue 7 | April 23, 2024 Welcome to The AI Weekly Breakthrough, a roundup of the news, technologies, and companies changing the way we work and live Mona Lisa Rapping: Microsoft’s VASA-1 Animates Art Researchers at Microsoft have developed VASA-1, an AI that...

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Generative AI in Healthcare: A Balance between Benefits and Ethics

It’s estimated that $1 trillion in healthcare spending is wasted each year in the U.S. By automating routine tasks and making more use of clinical data, GenAI is a new opportunity to optimize healthcare expenditures and unlock part of the money lost to inefficiencies. It could organize...

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Strategic Data Filtering for Enhanced RAG System Accuracy and Compliance

Large language models are skilled at generating human-like content, but they’re only as valuable as the data they pull from. If your knowledge source contains duplicate, inaccurate, irrelevant, or biased information, the LLM will never behave optimally. In fact, poor data quality is so inhibiting...

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