Sponsored content in partnership with The Wall Street Journal. Despite all the hype and billions in generative AI spending, many initiatives stall and budgets get burned without results, leaving executives questioning whether the hype can ever deliver real return on investment. The reality is...
Key Takeaways Generative AI processes information fundamentally differently than humans. AI predicts patterns rather than comprehending meaning. This distinction requires completely rethinking enterprise data governance, moving from systems designed for human interpretation to frameworks...
Every contact center knowledge manager I’ve met knows the frustration of selling an IT initiative up the ladder only to have it rejected. You spend hours speaking to different vendors, comparing feature after feature, giving recommendations to your manager, responding to emails—all to no avail....
According to a recent study, 40% of millennials claim to use chatbots on a daily basis. This astounding number highlights the importance of AI technology in the commercial world; chatbots are no longer a curiously or a fun new example of AI in the tech community—chatbots have become mainstream in...
Chatbots are quickly becoming an essential part of delivering customer service. According to a study by IT experts Spiceworks, up to 40% of businesses with 500 or more employees will have active chatbot or AI assistants by the end of 2019. These businesses have discovered the incredible benefits...