Artificial intelligence (AI) is a transformative force, reshaping industries, revolutionizing how we interact with the world, and redefining the boundaries of what machines can do. As AI systems increasingly make decisions that affect our lives, the call for AI transparency has never been louder...
For the successful implementation of Artificial Intelligence (AI), the significance of properly integrating content metadata in AI with Large Language Models (LLMs) cannot be overstated. LLMs, such as Llama, Mistral and Claude, have become instrumental in a myriad of applications, ranging from...
Computers are great at understanding numbers, but not with words. In order to help machines understand, manipulate, and produce words, we have to convert those words to numbers using a process called text vectorization. Text vectorization is the process of turning words and documents into...
From its inception in the theoretical halls of mid-20th century academia to the sophisticated, AI-driven algorithms of today, the evolution of NLP has not only advanced our understanding of language processing but also pushed the frontiers of what’s possible, transforming how we interact...
Businesses have long been increasingly inundated with an unprecedented volume of data. The challenge now is not just about storing ample data but managing, classifying, and transforming this structured and unstructured data into fuel for the engine of business. The critical role of data...
Identifying how Generative AI and data preparation fits into your business case is a complex endeavor. If you are feeling overwhelmed trying to keep up with emerging AI technologies and applications — and it’s almost 100% likely that you are—you are not alone. Because “almost 100%” by definition...
The effectiveness of AI implementations, such as generative AI, is intrinsically linked to the quality and structure of the underlying data. However, maintaining the relevance and quality of this data is not a one-time task. It requires a continuous improvement approach, where machine learning...
Below is the story of how a global hardware and software manufacturer navigated the enterprise knowledge management landscape. Told through the lens of Julia Berg, a knowledge management leader, explore how one enterprise went from documentation chaos to finding the knowledge solution they needed...
New Technology Solves an Old ProblemBy Lori Bocklund, President, Strategic Contact, Inc. Knowledge Management (KM) may be the single most impactful technology to help centers address key goals: Reduce workload through greater self-service and shorter handle times Improve First Contact...