Your AI won’t work without Smart Data – 5 Advanced Data Strategies for Enterprise AI Success

[ Overview ]

Executive Summary

The enterprise AI landscape faces a sobering reality: despite unprecedented investment and enthusiasm, 80% of AI projects fail to achieve production scale. This comprehensive analysis reveals that data quality issues represent the primary barrier to successful AI implementation, with McKinsey research identifying inaccurate AI responses as the leading organizational risk in AI adoption. The stark warning that” just 1-2 bad answers can kill GenAI usage” underscores the critical importance of establishing robust data foundations before deploying AI systems at scale.

“All it takes is 1-2 bad answers to kill GenAI usage ”

Discover:

Industry best practices for scaling AI across support channels Lessons learned from failed contact center AI deployments—and how to avoid them Real-world use cases where AI delivers the highest ROI in customer support Five practical smart data strategies that enable fast, accurate, and context-aware responses How high-quality data gives your support organization a measurable edge in 2025

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[ Quotes ]

What our customers say

“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”

“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. Some of my favorite functionalities are Answer Assist, the ability to integrate with a chatbot, search functionality inside of documents, and the multi-language capabilities.”

“Shelf has provided us with a solution to our knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Shelf is easy to use for both advisors and administrators, and we’ve seen improvements in a number of metrics since implementation.”

“I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The product greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material.”

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”