Shelf recognized for delivering on customer expectations in enterprise environments
This season’s G2 reports highlight Shelf for best meeting requirements from G2 for Fall 2025. This recognition places Shelf among the elite software solutions that consistently deliver on their promises to enterprise customers.
What This Means
The “Best Meets Requirements” product in the Usability Index earned the highest Meets Requirements rating in its category, based on authentic user reviews and satisfaction scores. This recognition highlights Shelf’s commitment to not just meeting, but exceeding the complex needs of enterprise organizations navigating the AI transformation landscape.
“At Shelf, we’re deeply grateful to the contact center and innovation leaders we serve every day,” said Tobias Jaeckel. “Your drive to deliver results and transform customer experiences inspires us, and we’re proud to provide the tools that help you make it happen.”
Built by Customers, For Customers
Here’s what we’ve learned: our customers are the ones doing the hard work: Being on the front lines. Shelf is simply the hero’s cape, helping them standardize knowledge, govern content, and put accurate AI answers where agents and customers need it most.
By governing data, keeping it current, and delivering trustworthy answers in the flow of work, we help our customers drive:
- Faster time-to-answer
- Higher first-contact resolution and CSAT scores
- Lower cost-to-serve metrics
We’re grateful for their trust and feedback, and we’ll keep raising the bar so they can keep leading the charge in customer experience innovation.
Ready to see why users rate us #1? Explore Shelf’s G2 profile to read authentic reviews from contact center professionals, or talk to an expert to experience the platform that’s earning widespread industry recommendation.
About Shelf
Shelf is the leading AI Infrastructure platform that transforms scattered organizational data into a Smart Data layer essential for GenAI success. The platform eliminates bad data before it becomes unreliable AI outputs, enabling organizations to deploy AI initiatives with confidence and scale. Learn more at [website].
About G2
G2 is the world’s largest and most trusted software marketplace. More than 90 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more, visit www.g2.com and follow G2 on LinkedIn.
