Leading AI infrastructure platform achieves milestone recognition across enterprise and mid-market segments, earning widespread customer endorsement
Shelf, the leading AI Infrastructure platform, has been awarded an impressive 20 G2 badges for Fall 2025, marking a significant milestone in the company’s commitment to delivering exceptional AI solutions for enterprise organizations. The comprehensive recognition spans multiple categories including usability, performance, implementation, and customer satisfaction, culminating in the prestigious “Users Love Us” badge.
The Milestone: “Users Love Us” Badge
Among the 20 badges earned this season, Shelf’s achievement of the “Users Love Us” badge stands as a defining moment for the company. This coveted recognition is awarded exclusively to products that receive at least 20 authentic user reviews while maintaining an average rating of 4.0 stars or higher, a testament to the genuine satisfaction and trust Shelf has earned from contact center professionals and enterprise teams across industries.
“Earning the ‘Users Love Us’ badge represents more than recognition, it reflects the daily reality of teams who depend on Shelf to deliver faster answers and better customer experiences,” said Sedarius Perrotta, Shelf Founder & CEO. “Our customers in contact centers and innovation carry immense responsibility, managing high volumes and constant change while still being asked to ‘do more with AI.’ This recognition belongs to them as much as it does to us.”
Comprehensive Excellence Across All Categories
The 20-badge achievement demonstrates Shelf’s exceptional performance across G2’s comprehensive evaluation framework:
Usability Excellence: Shelf earned recognition for Best Meets Requirements Enterprise, highlighting the platform’s ability to consistently deliver on customer expectations in complex enterprise environments. The company also secured multiple easiest-to-use distinctions, including Easiest Admin, Easiest to Use, Easiest to Do Business With, and Easiest Setup across both Enterprise and Mid-Market segments.
Performance Leadership: The company was named a High Performer Enterprise for Fall 2025, reflecting exceptional customer satisfaction scores and demonstrating Shelf’s ability to deliver outstanding value even as it continues expanding its market presence.
Implementation Success: Shelf’s Highest User Adoption badge validates the platform’s reputation for seamless implementation and sustained engagement, with onboarding measured in weeks rather than months.
Customer Advocacy: The Users Most Likely to Recommend badge underscores the genuine enthusiasm contact center and innovation leaders feel for Shelf’s platform, actively endorsing it to their peers based on measurable results.
Built for Real-World Impact
What distinguishes Shelf in the competitive AI landscape isn’t just what the platform does, but how it integrates seamlessly into existing workflows to deliver immediate value. The platform transforms scattered organizational data into a Smart Data layer essential for GenAI success, eliminating bad data before it becomes unreliable AI outputs.
“The G2 recognition validates what we’ve heard consistently from customers: that AI implementation doesn’t have to be disruptive to be transformative,” said Colin Kennedy, Co-Founder & COO at Shelf. “When technology works with your team instead of against them, adoption accelerates and results follow.”
Shelf connects to existing systems, centralizes knowledge, and delivers trustworthy answers with clear citations directly within contact center and CRM tools. Built-in governance keeps content current, while features like single sign-on, role-based access controls, and multilingual support minimize IT overhead and maximize user adoption.
The results speak for themselves: faster time-to-answer, higher first-contact resolution rates, improved CSAT scores, and lower cost-to-serve metrics, all delivered through a platform teams actually want to use.
Rooted in Customer Success
The breadth of G2’s recognition, spanning 20 distinct badges across multiple categories, reflects feedback from real users managing real-world challenges. From contact center agents seeking faster access to accurate information to IT leaders requiring seamless integration and minimal maintenance overhead, Shelf’s comprehensive badge achievement demonstrates the platform’s ability to deliver value across the entire organizational spectrum.
“Our customers are the real heroes, they’re on the front lines delivering for their customers every day,” said Tobias Jaeckel. “Your drive to deliver results and transform customer experiences inspires us, and we’re proud to provide the tools that help you make it happen.”
The G2 badges represent more than industry recognition; they validate Shelf’s approach to making enterprise AI accessible without enterprise headaches. As organizations increasingly seek AI solutions that deliver quick wins with minimal disruption, Shelf’s comprehensive G2 recognition positions the company as a trusted partner for sustainable AI transformation.
Looking Ahead
As Shelf continues to expand its market presence while maintaining the high customer satisfaction scores that earned these 20 G2 badges, the company remains focused on its core mission: enabling organizations to deploy AI initiatives with confidence and scale. The “Users Love Us” badge and accompanying recognition serve as both validation of current success and motivation for continued innovation.
For contact center and innovation leaders evaluating AI infrastructure solutions, Shelf’s comprehensive G2 recognition offers clear evidence of a platform that delivers on its promises while earning genuine customer advocacy, the foundation for sustainable AI transformation success.
Ready to see why users rate us #1? Explore Shelf’s G2 profile to read authentic reviews from contact center professionals, or talk to an expert to experience the platform that’s earning widespread industry recommendation.
About Shelf
Shelf is the leading AI Infrastructure platform that transforms scattered organizational data into a Smart Data layer essential for GenAI success. The platform eliminates bad data before it becomes unreliable AI outputs, enabling organizations to deploy AI initiatives with confidence and scale. Learn more at [website].
About G2
G2 is the world’s largest and most trusted software marketplace. More than 90 million people annually , including employees at all Fortune 500 companies , use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business , including Salesforce, HubSpot, Zoom, and Adobe. To learn more, visit www.g2.com and follow G2 on LinkedIn.
