Contact center leaders recognize Shelf’s AI infrastructure platform for delivering reliable answers and measurable results
Shelf has been recognized with G2’s “Users Most Likely to Recommend” badge for Fall 2025. This distinction places us among the highest-rated solutions in our category, based entirely on authentic feedback from the professionals who use our platform daily.
What This Means
This designation in G2’s Results Index is awarded to products that earn the highest ‘Likely to Recommend’ rating in their category. This recognition highlights our commitment to building AI infrastructure that contact center and innovation leaders can trust and actively endorse to their peers.
“We’re deeply grateful to the contact center and innovation leaders who recommend Shelf to their peers,” said Colin Kennedy, Shelf’s Co-Founder & COO. “They’re managing high volumes, complex policies, and constant change, and still finding time to share what works. This recognition means a lot to us because it comes from contact center leaders and professionals who’ve seen faster answers, smoother operations, and better customer outcomes inside large, real-world environments.”
Building AI Infrastructure That Teams Actually Use
We’re humbly grateful for the talented teams that make up Shelf who have enabled us to create an innovative platform that’s quick to adopt, fits into existing workflows, and delivers trustworthy answers without extra clicks.
We strive to remain straightforward, enabling organizations to connect their current systems, bring knowledge into one centralized location, and keep it clean and current. We empower agents with permission-aware answers with clear citations delivered directly inside their contact center and CRM tools. Leaders benefit from simple feedback loops to flag missing or outdated content, plus comprehensive dashboards to measure impact.
Under the hood, features like single sign-on (SSO), role-based access controls, multilingual support, and open integrations significantly reduce IT overhead. The result is a platform teams actually use, and are comfortable recommending,because it’s intuitive, reliable, and helps them perform better and faster.
Ready to see why users rate us #1? Explore Shelf’s G2 profile to read authentic reviews from contact center professionals, or talk to an expert to experience the platform that’s earning widespread industry recommendation.
About Shelf
Shelf is the leading AI Infrastructure platform that transforms scattered organizational data into a Smart Data layer essential for GenAI success. The platform eliminates bad data before it becomes unreliable AI outputs, enabling organizations to deploy AI initiatives with confidence and scale.
About G2
G2 is the world’s largest and most trusted software marketplace. More than 90 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more, visit www.g2.com and follow
