“Highest User Adoption” Award in Contact Center Knowledge Tech Given to Shelf

by | Dec 21, 2020 | Awards, Knowledge Automation, Knowledge Management, News/Events, Success Story

New tech initiatives can be tough. A bad tech investment can really knock the wind out of the positive change you are working to achieve. According to Forbes, 70% of all digital transformation initiatives do not reach their goals and the number one reason is simple—people don’t use the technology once it’s implemented.

That’s why user adoption is the most important metric that companies should be looking for in a new vendor. It takes into account many factors that ultimately lead to the success or failure of the entire initiative.

Technology needs to be used in order for it to deliver ROI

If your team isn’t using your new technology within the first few months, they’ll likely never fully embrace it. That’s far too much time, and a waste of resources you aren’t likely to earn back into your budget, placing so much on the line when it comes to immediate user adoption.

At Shelf, our users are our #1 priority and the market agrees.

G2, the world’s leading business software review platform, has recently awarded Shelf the Highest User Adoption award in contact center knowledge management for the second time in a row.

While many vendors provide storage, structure and search to knowledge management, we believe that user experience, ease of onboarding and seamlessly integrating into your business tool suite are all equally, if not, more important. We’ve spent years performing thorough user testing, optimizing our UI and reducing the friction of onboarding new people so you and your admins don’t have to worry about it.

Shelf ensures anyone, even your newest employee, gets value out of your knowledge management investment on day 1.

Shelf’s CEO, Sedaruis Tekara Perrotta, shares, “User adoption should be the primary metric companies measure when evaluating new technology. Without adoption, there’s no ROI. At Shelf, we pride ourselves in being the leader in Knowledge Automation for product use, adoption and customer satisfaction.”

When our customers partner with Shelf, they can be sure that their staff will get value out of their investment over the long term. That’s why we have the highest customer retention rates and user adoption in the industry. When companies choose Shelf, they are entering a partner that lasts decades.

See what our customers are saying

“It was truly and honestly the easiest implementation of anything that I’ve ever experienced in my entire career.”

Brian Smyth, Technical Support Manager, OPEX

We turned to Shelf for knowledge sharing for all our employees. It’s become a tool that we use daily.”

                                                                                              – Helen Feber, Managing Partner, Referential

The support you get from the folks at Shelf is beyond any support you get anywhere else, it is easy to set up, easy to manage and maintain, and easy to update articles all within an integrated system. Oh and one point worth mentioning again. THE SUPPORT IS OUTSTANDING!

– Sylvain Morin, Canandian Broadcasting Channel

Share your thoughts

We are devoted to keeping up with our customers’ expectations and continuing to develop an award-winning knowledge automation platform. That’s why we are super excited about every review that we get, as it helps us to continuously perfect our solution.

If you are using Shelf and want to share your feedback with the world – leave your review here.

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