From its inception in the theoretical halls of mid-20th century academia to the sophisticated, AI-driven algorithms of today, the evolution of NLP has not only advanced our understanding of language processing but also pushed the frontiers of what’s possible, transforming how we interact...
Identifying how Generative AI and data preparation fits into your business case is a complex endeavor. If you are feeling overwhelmed trying to keep up with emerging AI technologies and applications — and it’s almost 100% likely that you are—you are not alone. Because “almost 100%” by definition...
The effectiveness of AI implementations, such as generative AI, is intrinsically linked to the quality and structure of the underlying data. However, maintaining the relevance and quality of this data is not a one-time task. It requires a continuous improvement approach, where machine learning...
Below is the story of how a global hardware and software manufacturer navigated the enterprise knowledge management landscape. Told through the lens of Julia Berg, a knowledge management leader, explore how one enterprise went from documentation chaos to finding the knowledge solution they needed...
New Technology Solves an Old ProblemBy Lori Bocklund, President, Strategic Contact, Inc. Knowledge Management (KM) may be the single most impactful technology to help centers address key goals: Reduce workload through greater self-service and shorter handle times Improve First Contact...