From Discovery to Checkout: How Agentic AI Is Changing Retail

Explore how leading retailers have been putting agentic AI into production.

[ Overview ]

What You’ll Learn

How agentic AI enables true end-to-end execution, not just faster responses
Why fragmented AI tools limit impact, and how orchestration changes the equation
Where retailers are already seeing measurable gains in CX, resolution rates, and operational efficiency
How AI agents are deployed responsibly across chat, voice, email, and backend systems
A clear framework for moving from AI experimentation to production-ready retail experiences

See what an agentic workforce could look like for you.

Understand what agentic AI looks like in real-world retail deployments, why orchestration is critical to success, and shared key takeaways from NRF on where agentic AI is delivering measurable impact today.

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What our customers say

“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”

“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. Some of my favorite functionalities are Answer Assist, the ability to integrate with a chatbot, search functionality inside of documents, and the multi-language capabilities.”

“Shelf has provided us with a solution to our knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Shelf is easy to use for both advisors and administrators, and we’ve seen improvements in a number of metrics since implementation.”

“I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The product greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material.”

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”