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Resource Library

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Practical Guide to LLMs

This white paper illuminates the intricacies of blending structured with unstructured data, providing a nuanced exploration tailored to refine your AI models and workflows.

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5 Obstacles to Avoid in RAG Deployment: A Strategic Guide

Learn how to prevent RAG failure points and maximize the ROI from your AI implementations.

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Shelf Solutions Overview

Download this brochure to get insights into transforming knowledge management into agile, AI-enhanced operations

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51 GenAI Prompts for Customer Service Agents

Agents at all levels can apply these Generative AI prompts right now to enhance efficiency and customer satisfaction.

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The AI Survival Guide for Knowledge Managers

Read this guide to future-proof knowledge management in the age of AI

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A Practical KM Best Practices Guide

Explore the key elements and processes of practical knowledge management from a Harvard data scientist.

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GenAI Success Stories

Read these 9 examples of Contact Centers already using GenAI to improve average handle times, increase first contact resolution rates and deliver better customer experiences

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11 Strategies for Unifying Structured and Unstructured Content

The convergence of structured and unstructured data represents a pivotal moment in the evolution of Generative AI

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Knowledge Management for the Enterprise

What's the landscape of enterprise knowledge management? Download the 2022-2023 report by DMG Consulting.

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The Future of Knowledge in Customer Service

Out with the old, in with the new. See why modern knowledge infrastructure will radically improve customer service.

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21 Impactful Ways to Use AI in the Contact Center

Explore how simple automations can solve frustrating support problems many teams face daily.

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Buyer’s Guide For Smarter Knowledge Management

Shop for a KM solution like a pro with our comprehensive guide that helps you navigate the market and embrace smarter, easier KM.

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The ROI of Implementing KM and Automation in Your Contact Center

Modern knowledge management can save your company thousands. Calculate the ROI of your next KM initative.

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Introducing Answer Automation

With answer automation, finding anything employees or customers need is no more than a two-step process.

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Special Report: Agent Assist for a Changing Contact Center

Get an actionable, strategic, and research-driven look into Agent Assist.

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The Case for Shelf: A Better Approach to Contact Center Knowledge

Learn why Shelf is pacing ahead of legacy knowledge systems

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The Value of Knowledge Automation in Your Enterprise Tech Stack

Ready to automate knowledge work AND deliver answers quickly? Here's why a modern knowledge infrastructure is key.

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Get weekly updates from Shelf about the latest in GenAI and knowledge management

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