The Shelf platform’s ability to deliver fast value and seamless integration for contact centers and enterprise teams earns recognition
We’re excited to share that Shelf has earned G2’s “Highest User Adoption” badge for Fall 2025. This recognition positions us as the top-rated solution in our category for implementation success and user engagement.
What This Means
The “Highest User Adoption” badge is awarded to the product in G2’s Implementation Index that earned the highest User Adoption rating in its category. This recognition highlights Shelf’s ability to not just promise results, but deliver them in a way that gets teams up and running quickly while driving sustained adoption across organizations.
“We’re grateful to the contact center and innovation leaders who have adopted Shelf at scale,” said Sedarius Terkara Perrotta. “They’re under real pressure to deliver faster resolutions and better experiences, and they chose Shelf because it fits how their teams already work, shows value quickly, and earns trust. Our job is to make their hard jobs easier, and we’re honored to be part of their wins.”
Built for Real-World Implementation Success
What sets Shelf apart isn’t just what we do, but how we do it. Shelf onboards in weeks, not months. We connect to your existing systems, bring knowledge into one place, and keep it organized, current, and permissioned with single sign-on (SSO) and role-based access.
Answers appear where people work, inside your contact center and CRM tools, with clear citations so teams can trust what they see. Built-in quality and governance keep content up to date, simple feedback loops flag what’s missing or wrong, and dashboards show impact so leaders can steer improvements.
The result? Low lift for IT and operations, quick wins for agents, and a platform teams actually want to use.
Ready to see why users rate us #1? Explore Shelf’s G2 profile to read authentic reviews from contact center professionals, or talk to an expert to experience the platform that’s earning widespread industry recommendation.
About Shelf
Shelf is the leading AI Infrastructure platform that transforms scattered organizational data into a Smart Data layer essential for GenAI success. The platform eliminates bad data before it becomes unreliable AI outputs, enabling organizations to deploy AI initiatives with confidence and scale.
About G2
G2 is the world’s largest and most trusted software marketplace. More than 90 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more, visit www.g2.com and follow G2 on LinkedIn.
