The Value of Knowledge Automation in Your Enterprise Tech Stack

Discover How Shelf Transforms Customer Experience Through Intelligent Knowledge Management

[ Key Takeaways ]

This white paper shows how Shelf revolutionizes the customer experience by streamlining agent workflows, enhancing content management, and improving the efficiency of customer support.

[ Overview ]

About the Guide

This white paper details how implementing Shelf’s automation solutions can significantly enhance the efficiency of contact centers and customer support functions. By integrating Shelf into your tech stack, enterprises can streamline content administration, provide guided answers, automate content updates, and improve training and onboarding. The result is a better and faster customer service experience, higher customer satisfaction and a stronger bottom line.

“Shelf serves as the knowledge infrastructure required for making customer experience initiatives effective and successful.”

What You’ll Get:

This white paper provides actionable insights and strategies to transform your enterprise through knowledge automation. You’ll get:

Why establishing a knowledge infrastructure and source of truth is foundational to achieving the best CX possible.
An overview of Shelf in relation to your existing tech stack.
How to automate answers, content publication and administration.
The process of guiding agents to exactly what they need, when they need it.

The Value of Knowledge Automation in Your Enterprise Tech Stack: image 2

[ Quotes ]

What our customers say

“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”

“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. Some of my favorite functionalities are Answer Assist, the ability to integrate with a chatbot, search functionality inside of documents, and the multi-language capabilities.”

“Shelf has provided us with a solution to our knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Shelf is easy to use for both advisors and administrators, and we’ve seen improvements in a number of metrics since implementation.”

“I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The product greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material.”

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”