The AI Survival Guide for Knowledge Managers

Read this guide to future-proof knowledge management in the age of AI

[ Key Takeaways ]

Unlock the strategic insights needed to navigate AI's transformative impact on knowledge management.

[ Overview ]

About the Guide

Knowledge managers play a pivotal role in harnessing the potential of generative AI.

Find out how you can use your expertise as the bedrock for the successful deployment of AI in your company. Read this guide to learn how to use your skills in classification, taxonomy, information governance, quality control, and even knowledge graphs to create GenAI solutions that succeed.

“Knowledge managers are uniquely positioned to be at the forefront of implementing generative AI in enterprise organizations, driving the evolution of knowledge repositories into strategic assets.”

What You’ll Get:

This white paper will equip you with the essential knowledge and tools to:

Understand AI advancements and their business-transformative potential.
Master data governance strategies for seamless AI integration.
Identify critical roles and skills for AI-driven knowledge management.
Implement steps to future-proof your knowledge management practices.

The AI Survival Guide for Knowledge Managers: image 2

[ Quotes ]

What our customers say

“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”

“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. Some of my favorite functionalities are Answer Assist, the ability to integrate with a chatbot, search functionality inside of documents, and the multi-language capabilities.”

“Shelf has provided us with a solution to our knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Shelf is easy to use for both advisors and administrators, and we’ve seen improvements in a number of metrics since implementation.”

“I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The product greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material.”

“Shelf is even better than expected, and it’s great to be surprised like that. Usually it’s the opposite. Search Copilot reduced handle time on our email queue by 80%!”