Take Self Service to the next level with knowledge extensibility

Today’s consumer expects their self-service experience to be easy, they expect it to be personalized, and they expect to get the right answer the first time. Shelf’s Knowledge Extensibility product offerings helps you check each of these boxes.

[ What is Next Gen Self Service ]

An easy way to create FAQ based on your corporate knowledge

Knowledge Extensibility is a term we’ve coined at Shelf for product offerings that make it easier for customers to self-serve. These product offerings include Headless CMS, out-of-the-box website FAQ sites, and Content Intelligence, which is an essential piece of infrastructure for powering any GenAI bot experience.

Watch a video about Self Service:

“Shelf’s self service solution was transformational for our customer support.”

Eric Hepburn, COO at Viking Assistance Group

[ What we offer ]

Shelf’s “no code” self-service portal technology makes it easy for customers to deploy FAQ microsites that match the look and feel of existing web properties. Customers can select from existing templates or create their own themes to deliver an effective, on-brand experience for their customers.

Shelf’s best-in-class KMS serves as the back-end content management platform for presenting your customers, partners, and other stakeholders with a personalized, context-aware knowledge experience. Typically embedded into a company’s existing portal technology, Headless CMS gives you the control to present end users with a broad array of personalized content.

A bot is only as good as the quality of answers it can provide. Unfortunately, most organizations are struggling to get consistent, accurate answers from their GenAI bots. Leverage Content Intelligence to feed only accurate, trusted content into your GenAI bots…and surprise and delight your customers in the process.

All-too-often the self service content management experience is siloed and clunky. This leads to a game of content maintenance whack-a-mole. You update information in one location, only to create inconsistent information in two others. Simplify the experience with Shelf and ensure that information remains accurate in all the different places it exists.

[ Features ]

Content intelligence

Allow your GenAI bots to accurately answer a greater diversity of customer questions thanks to control measures that ensure only high-quality content is used.

Headless CMS

Deliver knowledge to users as part of existing portal/intranet experiences for a truly customized experience.

Self service portals

A no-code approach to deploying FAQ sites that match the look and feel of your brand’s website. Self Service Portals support numerous languages and are optimized for SEO.

Analytics and reporting

Use Shelf’s extensive analytics and reporting tools to understand what your customers are looking for, how successful they are at finding it, and a host of other insights.

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