Deliver Better Answers with Better Knowledge in Zendesk
With the Shelf + Zendesk integration, support teams deliver faster answers with AI-driven knowledge recommendations.
Agent Assist Supercharges your Team
Shelf’s Agent Assist integration in Zendesk means your team can quickly surface the information they need to do their job, with no extra effort. Agent Assist listens to the conversation and suggests real-time answers directly from your existing knowledge, whether it’s a simple answer or a complex navigated workflow process.
Search Inside Documents, Videos, Images and more
Reduce Call Time with Pinpoint Accurate Search Browse
28% of all searches are abandoned. When people can’t find what they need, they will reach out or IM with co-workers to find the answer, wasting valuable time. Shelf’s pinpoint contextual search will guide your employees to the exact point of the article, even if the answer is on page 17 of a 30 page manual – all directly in Zendesk.
AI-Powered Analytics and Insights
Save Admins Valuable Time with Automated Maintenance
Consistently Rated #1 for Knowledge Management
Consider Shelf a worry-free investment — built to make user adoption easy and painless. Shelf won top honors from Gartner Digital Markets for Awards include overall usability across the entire Enterprise Knowledge Management industry, as well as Easiest to Use, Highest User Adoption, and Easiest Admin awards for Contact Center Knowledge Technology from G2. Shelf has a full enterprise KM feature set, including workflow process management, user groups, advanced permissions, customer taxonomies, analytics and customization and can handle all content types. Where traditional knowledge bases fail, Shelf succeeds.
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