Power the Kustomer Timeline with AI and Answers
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How It Works
MerlinAI transforms knowledge into discoverable content with pinpoint accurate search, then finds and delivers answers directly to customers and agents. To guarantee the best information, MerlinAI stores and indexes any type of content (images, video, PDFs, wikis, audio) in every language you support. Whether it’s minute 03:24 or on page 17, Shelf automatically finds what you need. No more cluttered folders and memorizing keywords.
Best-in-Class Knowledge Management
Agent Assist Supercharges your Team
Shelf’s Agent Assist integration acts as the ultimate guide on the side, so your team can instantly access the information they need to do their job, without leaving the Kustomer Timeline. Agent Assist actively analyzes customer messages via chat, email, and messenger apps, then suggests real-time answers directly from your existing knowledge, whether it’s a simple response or a complex workflow.
AI-Powered Analytics and Insights
Save Admins Valuable Time with Automated Maintenance
Modern, Award Winning Knowledge Management
Consider Shelf a worry-free investment — built to make user adoption easy and painless. Shelf won top honors from Gartner Digital Markets for Awards include overall usability across the entire Enterprise Knowledge Management industry, as well as Easiest to Use, Highest User Adoption, and Easiest Admin awards for Contact Center Knowledge Technology from G2. Shelf has a full enterprise KM feature set, including workflow process management, user groups, advanced permissions, customer taxonomies, analytics and customization and can handle all content types. Where traditional knowledge bases fail, Shelf succeeds.