Knowledge Automation for

Automate company knowledge and deliver accurate answers everywhere customers and agents meet in Five9
:

Improve speed to resolution

Ramp up new adents faster

Deploy in days not month

Knowledge Assist and IVR Mapping Accelerate Resolution

Shelf’s Knowledge Assist integration in Five9 automatically suggests answers to agents for incoming chat and email by using MerlinAI to detect customer intents and recommending real-time answers. Knowledge Assist is also available as a backend knowledge management integration with Google Dialogue Flow.

agent_assist_workflow

Self Service Automation to Ramp Up Deflection

Power your self-service tools with knowledge automation to provide 24/7 reliable service while scaling your support, not your costs. Enable chatbots to conduct simple to complex conversations, customize your website’s self-service portal so customers can find answers themselves, and embed AI in your webforms to deflect inquiries before they’re submitted.

Consistently Rated #1 for Knowledge Management

Consider Shelf a worry-free investment — built to make user adoption easy and painless. Shelf won top honors from Gartner Digital Markets for Awards include overall usability across the entire Enterprise Knowledge Management industry, as well as Easiest to Use, Highest User Adoption, and Easiest Admin awards for Contact Center Knowledge Technology from G2. Shelf has a full enterprise KM feature set, including workflow process management, user groups, advanced permissions, customer taxonomies, analytics and customization and can handle all content types. Where traditional knowledge bases fail, Shelf succeeds.

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