Integrate with Shelf
Shelf was built to extend knowledge anywhere your teams and customers need it. Our growing list of partners integrate with Shelf to bring the power of knowledge and AI into the tools that keep teams informed and customers happy.
The full power of Shelf embeds directly in Genesys Cloud for an end-to-end contact center solution where agents have unprecedented access to company knowledge.
Enable an exceptional agent and customer experience with deeper access to knowledge with accurate answers, recommendations, and searches.
Shelf and Talkdesk combine to create an end-to-end contact center solution for delivering great customer experiences by providing agents more help in finding and sharing answers.
Power your omnichannel cloud contact center with knowledge automation, helping your companies provide superior customer service at a lower cost.
Give agents a holistic view of every customer, and the exact answer to solve their problem. Shelf becomes your company’s AI-driven guide on the side directly in Salesforce’s CRM.
Shelf’s Slack Bot provides complete access to all your organization’s knowledge—directly from within Slack
Quickly import and sync your Google Drive assets to centralize and more easily discover company knowledge.
Quickly import and sync your Dropbox assets to centralize and more easily discover company knowledge.
Shelf’s web clipper Chrome browser extension lets you capture YouTube videos, blog posts, LinkedIn profiles, twitter posts, infographics, web links and more.
Shelf’s web clipper Chrome browser extension is also available for Firefox.