Integrate with Shelf
Shelf extends company knowledge anywhere teams and customers need it.
The full power of Shelf embeds directly in Genesys Cloud for an end-to-end contact center solution where agents have unprecedented access to company knowledge.
Enable an exceptional agent and customer experience with deeper access to knowledge with accurate answers, recommendations, and searches.
Give agents a holistic view of every customer, and the exact answer to solve their problem. Shelf becomes your company’s AI-driven guide on the side directly in Salesforce’s CRM.
Shelf’s Slack Bot provides complete access to all your organization’s knowledge—directly from within Slack