Integrate with Shelf
Shelf extends company knowledge anywhere teams and customers need it.
The full power of Shelf embeds directly in Genesys Cloud for an end-to-end contact center solution where agents have unprecedented access to company knowledge.
Enable an exceptional agent and customer experience with deeper access to knowledge with accurate answers, recommendations, and searches.
Automate company knowledge and deliver accurate answers everywhere customers and agents meet in Five9 Agent Desktop Plus.
Shelf fits seamless into the Kustomer CRM platform, helping teams manage high support volume by powering agents with AI-enabled access to knowledge and answers.
Salesforce Service Cloud
Give agents a holistic view of every customer, and the exact answer to solve their problem. Shelf becomes your company’s AI-driven guide on the side directly in Salesforce’s CRM.
Shelf’s Slack Bot provides complete access to all your organization’s knowledge—directly from within Slack
Quickly import and sync your Google Drive assets to centralize and more easily discover company knowledge.
Quickly import and sync your Dropbox assets to centralize and more easily discover company knowledge.
Shelf’s web clipper Chrome browser extension lets you capture YouTube videos, blog posts, LinkedIn profiles, twitter posts, infographics, web links and more.
Shelf’s web clipper Chrome browser extension is also available for Firefox.